JAMIE URESTE
Tucumcari
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Cross arrow medical group
Tucumcari
04.2024 - 04.2025
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Scheduled appointments for patients using the electronic health records system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Access Representative
Presbyterian Medical Services
10.2022 - 03.2024
- Provides Receptionist duties for the Clinic and performs a variety of clerical duties including patient appointments and registrations, management of patient flow, co-pay and medication payments
Call Center
Presbyterian Healthcare Services
09.2021 - 06.2022
- Maintained Customer satisfaction with forward-thinking strategies focused on addressing customer/ providers needs and questions when it came to healthcare insurances
- Answered telephone calls promptly to avoid on-hold wait times
- Assisted customer on getting to the correct line for appointments or addresses to the facilities provided by presbyterian
Loan Officer
AA Loans LLC of Tucumcari
Tucumcari
06.2006 - 02.2020
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Prepared cash flow
- Recommended loan approvals and denials based on customer loan applications
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
Education
High School -
Tucumcari High School
Tucumcari, New Mexico01.2006
Skills
- Organizational skills
- НІРРА
- Cash Handling
- Medical Receptionist
- Administrative experience
- Communication Skills
- Partial Bilingual
- Insurance verification
- Customer service
- Appointment scheduling
- Patient registration
- Call handling
- Communication skills
Timeline
Customer Service Representative
Cross arrow medical group
04.2024 - 04.2025
Customer Access Representative
Presbyterian Medical Services
10.2022 - 03.2024
Call Center
Presbyterian Healthcare Services
09.2021 - 06.2022
Loan Officer
AA Loans LLC of Tucumcari
06.2006 - 02.2020
High School -
Tucumcari High School