Hi, I’m
Jamie Ussia
Clarksville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
years of professional experience
Work History
ConduentFlorham Park, NJ
Apple Technical Support Representative
03.2021 - 06.2023
Job overview
- Configured network settings on Apple devices according to user requirements.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
- Educated customers on product features and usage instructions.
- Maintained high levels of professionalism at all times while interacting with customers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Analyzed customer inquiries and responded with timely solutions in a professional manner.
- Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
- Performed system updates for operating systems, software applications, security patches.
- Evaluated software or hardware to recommend improvements or upgrades.
- Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
- Adhered to all company policies when dealing with customer inquiries.
- Provided remote assistance using remote access tools such as TeamViewer and LogMeIn.
NexRepPortland, ME
Representative
07.2020 - 03.2021
Job overview
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
HomeClarksville, TN
Homemaker
07.2018 - 07.2020
Job overview
- Trained family members to provide hygienic bedside care.
- Vacuumed carpeted floors, mopped hard floors and dusted to help clients maintain clean, hygienic living space.
- Adapted quickly to changing environments while remaining calm under pressure.
- Transported clients to physician offices or on outings.
- Accompanied clients to appointments and arranged transportation.
- Coordinated schedules for multiple appointments and activities while managing time efficiently.
- Organized recreational activities including walks, games and crafts projects.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Walmart Neighborhood Market PharmacyClarksville, TN
Pharmacy Technician
08.2015 - 05.2018
Job overview
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information in system
- Filled and entered of 100s of prescriptions daily, verifying medicine, correcting and checking for possible interactions
- Resolved customer issues and answered questions to ensure a positive customer experience
- Developed strong relationships with valued customers to cultivate customer loyalty
- Assisted customers and patients by offering and locating goods and services
- Made and answered Numerous calls from Pharmacist, Doctors, and patients
- Processed and corrected medical insurance claims electronically to obtain payments for orders
- Verified written and electronic prescriptions to prevent errors and maintain the security and safety of all patients.
Rite Aid PharmacyClarksville, TN
Pharmacy Technician
04.2011 - 08.2015
Job overview
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information in system
- Filled and entered of 100s of prescriptions daily, verifying medicine, correcting and checking for possible interactions
- Resolved customer issues and answered questions to ensure a positive customer experience
- Developed strong relationships with valued customers to cultivate customer loyalty
- Assisted customers and patients by offering and locating goods and services
- Made and answered Numerous calls from Pharmacist, Doctors, and patients
- Processed and corrected medical insurance claims electronically to obtain payments for orders
- Verified written and electronic prescriptions to prevent errors and maintain the security and safety of all patients.
Fort Campbell Army Base DaycareFort Campbell, KY
Daycare Worker Infant Room
01.2010 - 01.2011
Job overview
- Assisted in caring for infants in daily needs
- Created and Planned activities based on the ages and skill levels of children to advance knowledge of core subjects by activities to engage and introduced babies and toddlers to basic educational concepts by reading and playing with them
- Documented the daily activities, attendance and other information for every child to update facility records and parent review
- Accompanied children on outings to entertainment venues and educational opportunities
- Maintained the safety and security of every child under care by closely monitoring movements and behaviors.
CareOne at HamiltonHamilton, NJ
CNA/Mediation Aide
01.2004 - 04.2008
Job overview
- Supported patients throughout treatments and helping patients with a variety of daily tasks such as self-care, taking vital signs, assisting with range-of-motion exercises, feeding, etc
- Regularly checked patient vital signs, including pulse, respiration and temperature, to identify problems
- Follow written or verbal instructions on how to manage medications
- Record medication dosages and times
- Observe patients and document changes in their condition
- Bathed, groomed, toileted, dressed, and fed patients and provided emotional and psychological support to patients
- Helped patients with exercising, walking, and mobility in and out of Beds
- Changed bed linens, cleaning and disinfecting rooms regularly.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Administered medications under supervision of a licensed nurse.
Education
Pharmacy Technician UniversityDenver, CO
National Certified Pharmacy Technician from Pharmacy Technology
01.2015
Hopkinsville Community CollegeHopkinsville, KY
Associate of Science Degree
07.2011
National Certified CNA/Medication AideNew Brunswick, NJ
Technical
12.2003
Skills
- Computer Diagnostics
- Data Recovery
- Device Installation
- Component Replacement
- User Support
- Online Chat Support
- Call Management
- Incoming Call Management
- Help Desk Support
Timeline
Apple Technical Support Representative
Conduent
03.2021 - 06.2023
Representative
NexRep
07.2020 - 03.2021
Homemaker
Home
07.2018 - 07.2020
Pharmacy Technician
Walmart Neighborhood Market Pharmacy
08.2015 - 05.2018
Pharmacy Technician
Rite Aid Pharmacy
04.2011 - 08.2015
Daycare Worker Infant Room
Fort Campbell Army Base Daycare
01.2010 - 01.2011
CNA/Mediation Aide
CareOne at Hamilton
01.2004 - 04.2008
Pharmacy Technician University
National Certified Pharmacy Technician from Pharmacy Technology
Hopkinsville Community College
Associate of Science Degree
National Certified CNA/Medication Aide
Technical
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