Summary
Overview
Work History
Education
Timeline
Stuff I Like
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Jamie Vail

Jamie Vail

Scarborough,Maine

Summary

Passionate pursuer of all things creative with a wide array of experience from credit card processing to flipping houses at every level from entry to owner. Rising to Vice President of Project Management at one of the largest credit card processing companies in the world, I simultaneously managed teams in Portland, Maine; Long Island, New York; Dallas, Texas; and Denver, Colorado navigating extremely complex projects to further the company's objectives around the globe. With a secret passion for building things with my hands, I began flipping homes in 2012 which inspired me to make it my full time occupation in 2016 with the formation of JBV Design Build. As owner, I managed a team of builders and sub-contractors as well as ran all back office duties for addition and remodeling projects throughout Southern Maine from framing to flooring to paint to tile and other finish work. With an eye toward a more stable work week, I re-entered the project management field in 2022 as Field Operations Manager for a premier tile company where I oversaw multiple teams across dozens of projects simultaneously. Being on construction sites made me realize how much I enjoy the full scope of a build/renovation and not just one aspect so I sought out a role with a local builder to utilize my experience. In 2024 I accepted the role of Project Manager for a high-end design build company in Scarborough where I managed a team of seventeen field carpenters as well as a shop of in-house custom cabinet makers. In early 2025 I was offered a project manager role with a custom home builder.

Overview

23
23
years of professional experience

Work History

Project Manager

Gnome Construction
03.2025 - Current
  • Lead residential remodeling projects from pre-construction through final walkthrough, ensuring on-time delivery and high client satisfaction across kitchens, bathrooms, and whole-home renovations.
  • Manage cross-functional field teams and subcontractors, creating and maintaining project schedules, scopes of work, and budget tracking.
  • Coordinate material procurement, permitting, and inspections.
  • Act as primary client liaison, translating design intent and client feedback into actionable field directives and resolving conflicts with minimal escalation.
  • Implemented standardized project documentation and progress tracking tools, improving internal communication and project forecasting accuracy.
  • Oversee day-to-day site safety.
  • Collaborate with design staff and clients to align construction execution with brand standards and long-term business goals.

Project Manager

Arcadia Kitchen & Bath
06.2024 - 03.2025
  • Engaged stakeholders in project discussions to align expectations and gather feedback.
  • Conducted quality assurance checks throughout project lifecycle to maintain high standards.
  • Created detailed schedules for project milestones to ensure timely completion.
  • Coordinated with external vendors to ensure deliverables met project specifications.
  • Guided team members in prioritizing tasks to align with project objectives.
  • Identified potential project risks with thorough analysis and developed mitigation strategies.
  • Planned, designed, and scheduled phases for large projects.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

Field Operations Manager/Project Manager

Old Port Specialty Tile
12.2022 - 04.2024
  • Delivered completed projects on time by prioritizing multiple tasks.
  • Supervised work of 15+ team members, offering constructive feedback regarding work performance.
  • Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
  • Communicated deadline updates, outlined action items and offered targeted solutions to team members.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Owner

JBV Design Build
09.2016 - 12.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Introduced new methods, practices, and systems to reduce turnaround time.

VP, Project Management Office

EVO Payments
01.2016 - 09.2016
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased company growth through collaboration with sales and marketing departments.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Identified opportunities to improve business process flows and productivity.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Established performance goals for department and provided methods for reaching milestones.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Director, Project Management Office

PowerPay
12.2011 - 01.2016
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.

Director, Technical Services

PowerPay
01.2004 - 12.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Co-Founder/Director, Technical Services

Vision Payment Solutions
01.2002 - 12.2004
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
  • Created organization's mission and vision statements for use by employees.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Education

Bachelor of Science - Business Management

Plymouth State University
Plymouth, NH
1999

High School Diploma -

Portland High School
Portland, Maine
1995

Timeline

Project Manager

Gnome Construction
03.2025 - Current

Project Manager

Arcadia Kitchen & Bath
06.2024 - 03.2025

Field Operations Manager/Project Manager

Old Port Specialty Tile
12.2022 - 04.2024

Owner

JBV Design Build
09.2016 - 12.2022

VP, Project Management Office

EVO Payments
01.2016 - 09.2016

Director, Project Management Office

PowerPay
12.2011 - 01.2016

Director, Technical Services

PowerPay
01.2004 - 12.2011

Co-Founder/Director, Technical Services

Vision Payment Solutions
01.2002 - 12.2004

Bachelor of Science - Business Management

Plymouth State University

High School Diploma -

Portland High School

Stuff I Like

  • My fiancee, Alicia
  • Kids, especially all four of mine
  • Disc Golf
  • Travelling to as many new places as possible
  • Peaks Island, where I grew up
  • My Dog, Macy
  • Cooking...a lot
  • Everything by David Sedaris
  • True crime podcasts
  • Building furniture
  • Checklists

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Jamie Vail