Jamie VanCamp
Manteca,CA
Summary
High-energy professional possessing strong leadership skills. Enthusiastic, friendly and personable demeanor with knack for organization in a highly efficient nature. Focused on working closely with a team for maximizing productivity and optimize procedures.
Overview
19
19
years of professional experience
Work History
ED Registrar II/Team Lead Interim
John Muir Health
Walnut Creek, CA
03.2020 - Current
- Provides leadership and guidance to team members, ensuring that tasks are completed on time and to a high standard.
- Conducts quality reviews for team members, providing feedback and identifying areas of improvement.
- Resolves and/or escalates issues to management promptly and efficiently.
- Train new staff in processes and procedures.
- Responsible for the coordination of registration, authorization, and information processing requirements associated with Emergency Department services.
- Gathers appropriate demographic, clinical and financial information in a timely and accurate manner to ensure the patient’s smooth interaction with John Muir's various healthcare services.
- Provides financial counseling, insurance, and charity care program information/assistance.
- Trained in EPIC downtime, acts as downtime support.
- Trained in all areas of ED registration including registration process for trauma patients and families.
District Training Manager/Store Manager
Check `n Go
SF Bay Area/Antioch, CA
11.2005 - 05.2020
- Supervised and trained team members to provide exceptional service, driving retention and satisfaction.
- Monitored employee performance to ensure compliance with established policies and procedures.
- Recruited, on-boarded, trained, and supervised new employees for entire district.
- Presented training information via role playing, simulations and team exercises.
- Completed and presented employee performance reviews.
- Monitored KPI targets to ensure store was on track to meet/exceed numbers.
- Assisted DM with daily district conference calls, and monthly store manager meetings.
- Created district schedules to keep every shift well-staffed during busy periods, and adequate coverage for under-staffed stores or associates time off coverage.
- Remained calm and professional in stressful circumstances and effectively diffusing situations regarding both customers, and staff.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures, cash handling, and daily banking activities.
- Recorded information about customers' financial status and collections status efforts as well as arranged for debt repayment.
Education
Business Administration
Heald College
Concord, CASkills
- Team-oriented
- Team Leadership
- Staff Training and Development
- Quick learner
- Strong work ethic
- Friendly and personable
Timeline
ED Registrar II/Team Lead Interim
John Muir Health
03.2020 - Current
District Training Manager/Store Manager
Check `n Go
11.2005 - 05.2020
Business Administration
Heald College
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