Jamie Vansandt
Montgomery,AL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at BurgerFi. Skilled in customer relations and delegation, adept at fostering a positive work environment and increasing profitability. Successfully managed diverse teams, demonstrating exceptional marketing knowledge and a focus on results. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
2nd Assistant Manager
McDonald's Restaurant
09.2022 - Current
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
Manager
BurgerFi
03.2020 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
General Manager
American Deli
01.2020 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Management
George C Wallace Community College
Selma, AL05.1980
Skills
Customer service focus
Delegation Abilities
Marketing knowledge
Team motivation
Money Handling
Customer Relations
Recruitment and hiring
Employee Scheduling
Timeline
2nd Assistant Manager
McDonald's Restaurant
09.2022 - Current
Manager
BurgerFi
03.2020 - 12.2022
General Manager
American Deli
01.2020 - 09.2022
No Degree - Management
George C Wallace Community College
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