Jamie Velasquez
Granite Bay,CA
Summary
Organized and dependable mental healthcare trainee. Driven to improve patient lives with high-quality and caring support. Excellent planning and problem-solving skills. Compassionate and respectful collaborator that is successful at managing multiple priorities with a positive attitude while providing top-quality, patient-centered care.
Overview
13
13
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
CAPITOL BUILDERS GROUP INC
11.2010 - Current
- Drafted correspondence and other documents for CEO.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted staff members with special tasks on daily basis.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
LEAD MEDICAL ASSISTANT
COMMUNITY PSYCHIATRY
10.2018 - 04.2020
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined patient flow by coordinating with physicians, and other healthcare professionals to effectively manage schedules and resources.
- Coordinated referrals to specialists and provided comprehensive support throughout entire referral process for seamless patient care transitions.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Worked alongside physician as needed.
Education
Master of Arts - Counseling Psychology
William Jessup University
Rocklin, CA12.2025
Bachelor of Arts - Psychology
William Jessup University
Rocklin, CA12.2022
MEDICAL ASSITANT CERTIFICATE -
MARIC COLLEGE
Sacramento, CA2005
Skills
- Customer Data Confidentiality
- Efficient and Detail Oriented
- Cultural Awareness and Sensitivity
- Patient and Empathetic
- Proactive Self-Starter
- Courteous and Strong Service Mindset
State
CA
Zip
95746
City
Granite Bay
Timeline
LEAD MEDICAL ASSISTANT
COMMUNITY PSYCHIATRY
10.2018 - 04.2020
ADMINISTRATIVE ASSISTANT
CAPITOL BUILDERS GROUP INC
11.2010 - Current
Master of Arts - Counseling Psychology
William Jessup University
Bachelor of Arts - Psychology
William Jessup University
MEDICAL ASSITANT CERTIFICATE -
MARIC COLLEGE