Jamie Villagrana
Aurora,CO
Summary
With my experience, I am looking to obtain a position where I can use my skillset to really help individuals with their personal and professional needs. Organized and dedicated with record of providing exceptional customer service in fast-paced environments. Offering extra attention to detail and strong decision-making skills to manage multiple, on-going tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon Flex
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Verified accuracy of all deliveries against order forms.
- Contact Customer and/or customer service to achieve delivery as needed.
Office Manager's Assistant
Impeccable Performance LLC
03.2022 - 07.2023
- Handled incoming and outgoing calls to clients, works, potential clients and business partners.
- Handled invoices
- Scheduled appointments/showings along with providing quotes.
- Screening potential employees.
Customer Service Representative
ConSova
04.2022 - 09.2022
- Handled 60-85 incoming and outgoing calls per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
Service Advisor
Mile High Honda & Acura
05.2019 - 08.2021
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Handles incoming and outgoing calls. Scheduling, updating customers on vehicles and maintenance. Up-selling with customer needs and add ons that were beneficial.
Education
High School Diploma -
Overland High School
Aurora, CO05.2015
Skills
- Positive Attitude
- Teamwork and Collaboration
- Scheduling and Planning
- Data entry proficiency
- Excellent multi-tasking ability
- Clear oral/written communication
- Relationship Building
- Billing
- Documentation and control
- Fast Learner
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Amazon Flex
10.2023 - Current
Customer Service Representative
ConSova
04.2022 - 09.2022
Office Manager's Assistant
Impeccable Performance LLC
03.2022 - 07.2023
Service Advisor
Mile High Honda & Acura
05.2019 - 08.2021
High School Diploma -
Overland High School