Jamie Vincent
Fort Lauderdale,FL
Summary
Accomplished General Manager at Livello, adept in operations management and team leadership, significantly enhanced sales and employee satisfaction. Skilled in problem resolution and multitasking, fostered strong client and vendor relationships, ensuring financial stability and organizational growth. Demonstrated expertise in policy formulation and team training, excelling in customer service and operational efficiency.
Overview
11
11
years of professional experience
Work History
General Manager
Livello
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Manager
Louie Bossi's
01.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Server Manager
Sushi Song
10.2018 - 01.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Baker
Publix
11.2013 - 11.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Education
Associate of Arts - Baking And Pastry
The Art Institute of Fort Lauderdale
Fort Lauderdale, FLHigh School Diploma -
Western High School
Davie, FL06-2014
Skills
- Leadership and team building
- Customer service
- Operating system management
- Active listener
- Problem resolution
- Team Training
- Complex Problem-solving
- Operations management
- Team player
- Task delegation
- Efficient multi-tasker
Timeline
General Manager
Livello
06.2024 - Current
Manager
Louie Bossi's
01.2023 - 05.2024
Server Manager
Sushi Song
10.2018 - 01.2023
Baker
Publix
11.2013 - 11.2018
Associate of Arts - Baking And Pastry
The Art Institute of Fort Lauderdale
High School Diploma -
Western High School
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