Jamie Vitali - Vann
Camas,WA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager, Sales
BCubed LLC
03.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Streamlined internal processes for better efficiency in account management tasks.
Production Specialist
ON Semiconductor
12.2015 - 04.2018
- Operated tools to process wafers through different stages in the manufacturing process.
- Made minor adjustments to the process and equipment and suggested ways to increase production.
- Provided technical assistance to other departments as needed to troubleshoot issues or support new product development initiatives.
- Diagnosed and interpreted using Statistical Process Control (SPC) methodology.
- Assisted with maintaining good manufacturing practices on the Etch production line.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Production Specialist
WaferTech LLC
03.2014 - 11.2015
- Provided technical assistance to other departments as needed to troubleshoot issues or support new product development initiatives.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Monitored steady water flow, kept a close eye on computer systems, and physically moved wafers (in containers called pods) throughout production area
- Physically fit and active (walked up to 12 miles per 12-hour shift).
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Contributed to a reduction in machine downtime through proactive maintenance checks and troubleshooting mechanical issues as they arose.
Lead Cashier
Portland Community College, Bookstore
08.2008 - 09.2013
- Responded to phone calls, created accounts, posted invoices, and created routine billings.
- Prepared daily cash reports, including cash receipts for bank deposits, and balanced cash drawer.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Maintained university records for student financial aid payments, estimated interest rates, and reimbursable fees.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ01.2026
Bachelor of Science - Psychology
Washington State University
Vancouver, WA07.2016
Associate of Science -
Portland Community College
Portland03.2012
Skills
- Interpersonal Skills
- Excellent Communication Skills
- Analytical Skills
- Organizational/Time Management Skills
- Teamwork Skills
- Account Management
- Customer rapport
- Lead Development
- Sales Development
- CRM Software
- Client Relations
- Converting leads
Internship
Student Leader and Counselor, 2010, 2012, Portland Community College, Portland, Oregon, Provided information about multicultural programs and services to students, faculty, and staff through outreach activities., Referred students to campus and community resources such as tutoring, advisors, counselors, emergency funding, safety advocacy, childcare, emergency grants, health insurance, mental health support, domestic violence, utility emergency help, eviction/housing support, and volunteer work., Adapted an existing fundraiser that awarded one student $2600 towards education and raised enough funds to award three students.
Volunteer Experience
City of Portland - No Ivy League Parks & Recreation, Worked off trail to remove English ivy as well as other invasive species., Planting native plants, maintaining community gardens, and preserving local parks and recreation (trails and natural areas)., Helped create and build green resources such as watershed, learning garden, stormwater planters, straw bale house, and Cobb bench.
Timeline
Account Manager, Sales
BCubed LLC
03.2019 - Current
Production Specialist
ON Semiconductor
12.2015 - 04.2018
Production Specialist
WaferTech LLC
03.2014 - 11.2015
Lead Cashier
Portland Community College, Bookstore
08.2008 - 09.2013
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Science - Psychology
Washington State University
Associate of Science -
Portland Community College