Jamie Wade

Inside Sales Representative

Elliott Electric Supply

Bridgeport, TX

09.2016 - Current

Provided customers with product information, pricing and availability.
Solicited feedback from customers on product features and service levels.
Maintained detailed records of customer interactions, orders and account status updates.
Cross-sold additional products or services based on customer needs.
Followed up on pending orders and inquiries in a timely manner.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Cultivated and strengthened customer relationships to drive revenue growth.
Took inbound calls on headset, promoting products and services to secure new accounts.
Delivered superior customer support to improve account retention rate.
Worked in conjunction with outside sales representative to maintain and grow product sales.
Consulted with customers to aid selection and purchase of products that met needs.
Liaised between outside sales representatives and accounts to optimize customer service.
Initiated sales correspondence, preparing and presenting professional bids to customers.
Leveraged computer system to input customer orders and pricing information.
Coordinated with the logistics team to ensure timely delivery of products.
Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
Developed and maintained strong relationships with existing clients to ensure repeat business.
Provided product information and demonstrations to customers via phone and online platforms.
Managed multiple sales projects simultaneously and met deadlines.
Identified customer needs by asking questions and advising on best solutions.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Operated register, handled cash and processed credit card transactions.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.