Jamie Wade
Milwaukee,WI
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great customer service skills.
Overview
24
24
years of professional experience
Work History
Operations Office Associate
Wisconsin Department of Children and Families – Division of Milwaukee Child Protective Services, Quality Operations Bureau
03.2001 - Current
- Managed documentation and research for the Initial Assessment Bureau (IAB) and Professional Development teams
- Extracted, processed, and provided data from KIDS, CSAW, EDS, and CARES databases for child welfare cases, including case closures and court proceedings
- Uploaded electronic documents, reports, and faxes into eWiSACWIS to ensure accurate record-keeping
- Monitored fax and email box, ensuring timely document forwarding into eWiSACWIS to streamline case management
- Responded to background check requests for county and state agencies, ensuring compliance with legal requirements
- Developed spreadsheets to track KIDS, CSAW, EDS reports, improving workflow and efficiency
- Created and updated training materials and conducted training for staff on KIDS, CARES, CSAW, and EDS reports
- Provided ongoing support and coaching to colleagues for procedural tasks
- Assisted in preparing, editing, and maintaining administrative policies to improve operational efficiency
- Provided coverage during staff absences, including note-taking and overseeing document processing
- Worked with county and state agencies to provide records and respond to CPS-related requests, ensuring timely and accurate communication
- Maintained accurate records of employment background checks, ensuring compliance with deadlines
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
No Degree - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI01-2026
Skills
- Database Management: Proficient in KIDS, CSAW, EDS, and CARES systems for data extraction and reporting
- Process Optimization: Experienced in creating tracking systems to streamline workflows
- Training & Development: Skilled in creating training materials and providing team training
- Communication & Coordination: Expertise in managing sensitive information and coordinating across agencies
- Policy & Procedure Development: Adept at editing policies and enhancing procedural efficiency
- Reception duties
- Data entry expertise
- File organization
Timeline
Operations Office Associate
Wisconsin Department of Children and Families – Division of Milwaukee Child Protective Services, Quality Operations Bureau
03.2001 - Current
No Degree - Business Administration And Management
Milwaukee Area Technical College
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