Jamie Warren
Martinsburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Commercial Customer Relationship Associate III
The Hartford Group
06.2022 - 04.2025
- Processed policy quotes, policy changes, insurance application, loss-runs reports, and coverage renewals for various line of business. Submitted new business documents and name changes to the National Council on Compensation Insurance (NCCI).
Coordination of Benefits Representative
United Health Care
10.2016 - 06.2022
- Investigated and resolved claims. Made calls to members, providers, and insurance companies to gather insurance information to coordinate primary of benefits with state Medicaid and Medicare. Processed the recovery on claims.
Office Manager – Self Employed
Warren’s REO Clean Up
06.2014 - 10.2016
- Assigned and tracked completion of work orders according to deadlines. Submitted invoices to clients for payment of work completed. Trained vendors on field services and software systems. Ordered materials and office supplies.
Credit Operations Specialist 5
Citi
01.2014 - 06.2014
- Answered inbound calls and advised the customer of credit line approval or reason for denial. Completed judgmental review for credit line increase and line balancing of credit.
Loss Mitigation Specialist
Wells Fargo Home Mortgage
05.2009 - 12.2013
- Acted as single point of contact to borrower to negotiate and complete loss mitigation alternatives to prevent foreclosure. Maintained and logged requested documentation for loan modification review. Postponed foreclosure to complete review process. Completed and reviewed title searches and deed searches. Assisted borrowers with updating property taxes and insurance payments. Prepared escrow analysis and notified borrower of new mortgage payment.
Senior Customer Service Representative
American Chemical Society
10.2001 - 12.2008
- Trained customer service representatives on new procedures and created training documents. Traveled to various meetings and processed onsite meeting registrations. Completed financial documents to reconciled and balanced money collect for each meeting. Handled travel reimbursements for each meeting and submitted to accounting for payment.
Benefits Coordinator
National Society of Accountants
09.2000 - 01.2001
- Assisted employees with benefits and health insurance questions, information and/changes. Updated and maintained up-to-date leave request/balances; recorded daily attendance and time sheets. Reconciled monthly insurance bills and submitted to accounts payable for payment.
Skills
- Microsoft Office (Access, Excel, PowerPoint, Outlook, and Word) CPI-Fidelity, FileNet, View2, LIV, GEM, SharePoint, Early Resolution, HP Online, LPS LM Workflow Pipeline Report Manager, and Edge Systems, Foreclosures, and liquidation
Timeline
Commercial Customer Relationship Associate III
The Hartford Group
06.2022 - 04.2025
Coordination of Benefits Representative
United Health Care
10.2016 - 06.2022
Office Manager – Self Employed
Warren’s REO Clean Up
06.2014 - 10.2016
Credit Operations Specialist 5
Citi
01.2014 - 06.2014
Loss Mitigation Specialist
Wells Fargo Home Mortgage
05.2009 - 12.2013
Senior Customer Service Representative
American Chemical Society
10.2001 - 12.2008
Benefits Coordinator
National Society of Accountants
09.2000 - 01.2001
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