Jamie Waters
Milwaukee,WI
Summary
Accomplished professional with several years of experience leading operations and organizational planning. Well-versed in union contract implementation and performance management. Seasoned expert at protecting company interests and building successful office culture to promote employee retention and performance. Highly organized and forward-thinking with a collaborative and open approach. Proficient in recruiting top talent, maintaining compliance, building and managing large, diverse teams.
Overview
14
14
years of professional experience
Work History
Operations Director
Levy Restaurants
Milwaukee, Wisconsin
01.2020 - Current
- Manage total food & beverage operations for Fiserv Forum and Gather, private events located in the Deer District.
- Comply with city, state and federal guidelines to diminish audit risk.
- Develop and implement operational policies and procedures to maximize efficiency.
- Manage daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Monitor financial performance of operations and develop ongoing strategies to reduce costs and increase profit margins.
- Collaborate regularly with other departments to ensure that all operations are running smoothly and efficiently.
- Coordinate with vendors to ensure timely delivery of supplies needed in order to meet production deadlines.
- Conduct periodic reviews of staff performance against set goals and objectives in order to assess progress.
- Negotiate contracts with suppliers and service providers in order to obtain favorable terms at competitive prices.
- Develop and actualize strategies to generate new revenues, drive productivity, efficiency, quality, service, and cost-effective resource management.
Store Operations Director
Target Stores
Milwaukee, Wisconsin
12.2013 - 12.2019
- Developed and implemented strategies to increase sales, customer satisfaction, and profitability.
- Managed day-to-day store operations, including scheduling, inventory control, loss prevention, pricing accuracy, and merchandising standards.
- Analyzed financial performance data to identify areas for improvement in efficiency and cost savings.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager & company goals.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Kept store on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Human Resources Executive
Target Stores
Sturgeon Bay, Wisconsin
02.2012 - 12.2013
- Managed employee relations issues such as performance management, disciplinary action, and terminations.
- Provided guidance on policies and procedures related to employment laws and regulations.
- Prepared reports on employee turnover rates, benefit utilization trends, and other HR metrics.
- Analyzed data to determine potential areas of improvement in the organization's HR practices.
- Collaborated with other departments to ensure that operational objectives were met in a timely manner.
- Created training programs for new employees to help them become familiar with company culture and expectations.
- Assisted in developing compensation plans based on industry standards and organizational needs.
Operations & Logistics Executive
Target Stores
Marquette, Michigan
09.2010 - 02.2012
- Used reports on performance metrics, such as inventory levels, production output, and logistical accuracy, to drive store-wide profitability through operational excellence.
- Coordinated with cross-functional teams to ensure smooth operations.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Monitored KPIs to evaluate productivity, quality control and other performance metrics.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
Education
Bachelors of Science - Communications
Northern Michigan University
Marquette, Michigan01.2008
Skills
- Succession Planning
- Operational Leadership
- Business Analysis
- Recruitment Strategies
- Team Leadership Management
- Collaboration
- Continuous Improvement
- Client & Vendor Communication
- Maintaining inventory
Timeline
Operations Director
Levy Restaurants
01.2020 - Current
Store Operations Director
Target Stores
12.2013 - 12.2019
Human Resources Executive
Target Stores
02.2012 - 12.2013
Operations & Logistics Executive
Target Stores
09.2010 - 02.2012
Bachelors of Science - Communications
Northern Michigan University