Jamie Watson
Fayetteville,NC
Summary
Achieved high customer satisfaction ratings through proactive problem-solving. Improved service efficiency by implementing feedback mechanisms. Enhanced team performance by fostering a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Night Auditor
Rodeway Inn
Fayetteville, NC
01.2021 - 08.2023
- Check in guests, answer phones and take reservations.
- Respond to guest complaints, requests and emergencies.
- Reconcile accounts.
- Balance the cash drawer and log receipts.
- Investigate and resolve out-of-balance accounts.
- Housekeeping experience
Cashier/Host/Server
Asian dragon
Fayetteville, NC
01.2019 - 01.2021
- Greets guests and assists with menu recommendations.
- Serving customers
- Maintaining cleanliness, and ensuring a positive dining experience
- Handles guest complaints or issues with tact and professionalism.
Sales Associate
Sears
Fayetteville, NC
10.2012 - 12.2018
- Greeting customers.
- Facilitate customers in a professional manner.
- Cash and card transactions.
- Handling customer questions or concerns.
- Commission sales experience.
- Answering customer questions related to merchandise and store policies
- Recommending products or services based on customer needs
- Processing customer payments and refunds
- Opening and closing of the store in accordance with operating hours
- Stocking, organizing, and taking inventory of merchandise
- Keeping the store clean
Education
High school diploma - undefined
Penn foster/Online
05.2011
Skills
Front desk receptionist/night auditor
Communication
Excellent customer service
Multitasking
Problem solving
Time management
Teamwork
Problem solving
Phone etiquette
Organization
Attention to detail
Cash handling skills
Stress management
Computer skills
Adaptability
Conflict resolution
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist/Night Auditor
Rodeway Inn
01.2021 - 08.2023
Cashier/Host/Server
Asian dragon
01.2019 - 01.2021
Sales Associate
Sears
10.2012 - 12.2018
High school diploma - undefined
Penn foster/Online