Jamie Webb
DERBY
Summary
Personable and organized individual with experience working in fast-paced settings. Possesses strong communication skills and ability to handle patient information with confidentiality and accuracy. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Outpatient Scheduler
Wichita Urology Group
06.2023 - Current
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Worked with patients to schedule tests and procedures.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Surgery Scheduler
Grene Vision Group
10.2022 - 06.2023
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Conducted patient intake interviews, recording and documenting relevant information.
Lead Patient Care Coordinator
Robert J. Dole VA
06.2020 - 10.2022
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Medical Assistant
Kansas Spine & Specialty Hospital
01.2018 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Mid-America Orthopedics
06.2016 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate of Health Management -
Ultimate Medical Academy
Remote05-2013
Skills
- HIPAA compliance
- Data entry proficiency
- Strong organization
- Teamwork and collaboration
- Reliability
- Organization and time management
- Documentation and recordkeeping
- Patient care coordination
Timeline
Outpatient Scheduler
Wichita Urology Group
06.2023 - Current
Surgery Scheduler
Grene Vision Group
10.2022 - 06.2023
Lead Patient Care Coordinator
Robert J. Dole VA
06.2020 - 10.2022
Medical Assistant
Kansas Spine & Specialty Hospital
01.2018 - 06.2020
Medical Assistant
Mid-America Orthopedics
06.2016 - 01.2018
Associate of Health Management -
Ultimate Medical Academy
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