Jamie West
Pleasant View,Tennessee
Summary
Seasoned and client-focused professional with experience in office managing, as well as legal assistant / paralegal with a successful twenty (20) year sector in a busy professional environment. Demonstrates and equipped with strong analytical, excellent communication skills, customer service skills, teamwork skills with the ability to manage various situations with the ability to meet and exceed client needs by providing timely, effective, and empathetic support. Proven ability to quickly adapt to new environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Office Manager
Jesse Walker Engineering
07.2021 - 01.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
Jesse Walker Engineering
07.2021 - 01.2023
- Support owner with all aspects of the company, business operations, customer service, project management, business development, accounting (accounts receivable, accounts payable and account reconciliation), account management, human resources, executive administrative assistance, office administration, verbatim transcription, ledger management, email management, travel management, calendaring, customer relationship management, customer service, property and survey research (as well as various other types of research as needed), document management and preparation for all client files, (invoices, proposals, outgoing correspondence to customers, county offices, etc.), file management, team player, employee training, draft legal descriptions from surveys our company prepared, set all appointments business and personal related for owner, travel planning, file management, streamline operations, oversee and maintained office inventory, general office duties, answer all incoming calls and manage with the ability to meet and exceed customer needs by providing timely, effective, and empathetic support
Legal Assistant
Batson Nolan, PLC
05.2021 - 01.2022
- Company Overview: (Estate Planning, Wills, Probate, Evictions, Real Estate, Litigation)
- Providing legal and administrative support to two attorneys, managing partner and an associate
- Various tasks are as follows: scheduling, coordinate travel arrangements and maintain calendars, answer incoming calls (as needed), update clients regarding matters, assist with client meetings, assist with incoming calls, first point of contact for all individuals for specific attorneys, legal document preparation and management (Pleadings, Estate Planning, Probate, Evictions, Detainer Summons, Quitclaim Deeds, Deeds of Trust, Demand Letters, outgoing correspondence, etc.), heavy audio transcription, file documents with appropriate courts (as well as, the Register of Deeds in various counties), assist with post-closing real estate matters, enter and manage time and expenses in appropriate billing software for billing purposes, prepare and revise pre-bills, generate invoices and sent to appropriate parties, perform conflicts check, manage client files (open, review, update and close) and general office duties
- (Estate Planning, Wills, Probate, Evictions, Real Estate, Litigation)
Office and Personal Assistant
John Stanton, MD
04.2021 - 06.2017
- Company Overview: (Business Closed)
- Provide vital administrative and organizational support, managing schedules, communications, and tasks for owner/doctor, personal and professional, to ensuring smooth operations and maximizing their time efficiency
- Also, played a vital role in assisting with special projects and events, review and manage patient’s medical records, as well as, approving and signing off on medical records after each monthly doctor visit
- (Business Closed)
Paralegal
Audrey Lee Anderson, PLC
05.2017 - 07.2015
- Company Overview: (Divorce, Child Custody, Family Law Attorney)
- Liaison and first point of contact for clients, potential clients, opposing council, courts, etc., provide legal and administrative support, review all incoming/outgoing mail, answer all incoming calls from clients, opposing counsel, courts, potential clients, etc., prepare correspondence, discovery and legal documents, prepare files for all pre and post-closing hearings, open, review, update and close client files regularly, draft and file legal documents with appropriate court offices, schedule mediation with appropriate parties, and prepare and mail monthly billing statements to appropriate parties
- (Divorce, Child Custody, Family Law Attorney)
Education
Associate of Applied Science - Business Administration And Management
Volunteer State Community College
Gallatin, TN05-2001
Skills
- Bookkeeping
- Staff hiring
- Billing
- Vendor engagement
- Performance improvement
- Employee training
- Training and coaching
- Office administration
- Facility management
- Proposal writing
- Employee supervision
- Banking operations
- Account reconciliation
- Event coordination
- Contract administration
- Staff training
- Credit and collections
- Policy implementation
- Operations management
- Customer relations
- Project management
- Clerical support
- Scheduling
- Payroll and budgeting
- Workflow planning
- Mail handling
- Travel coordination
- Administrative support
- Clear oral/written communication
- Expense reporting
- Office management
- Documentation expertise
- Organizational skills
- Human resources
- Relationship building
- Business administration
- Administrative oversight
- Policy development
- Payroll processing
- Supply management
- Scheduling and calendar management
- Database administration
- Meeting planning
- Data entry
- Scheduling coordination
- Conflict management
- Customer service
- Staff management
- Inventory control
- Document management
- Team bonding
- Team supervision
- Workforce management
- Documentation and control
Timeline
Office Manager
Jesse Walker Engineering
07.2021 - 01.2024
Office Manager
Jesse Walker Engineering
07.2021 - 01.2023
Legal Assistant
Batson Nolan, PLC
05.2021 - 01.2022
Office and Personal Assistant
John Stanton, MD
04.2021 - 06.2017
Paralegal
Audrey Lee Anderson, PLC
05.2017 - 07.2015
Associate of Applied Science - Business Administration And Management
Volunteer State Community College
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