Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Wharton

Ogden,UT

Summary

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

6
6
years of professional experience

Work History

Call Center Operator

Avantguard
Ogden, UT
06.2024 - 09.2024
  • Responded to alarm calls with speed and focus on compassion
  • Dispatched authorities as needed
  • Utilized the phonetic alphabet
  • Operated phones according to a queue system

Tax Examiner

Internal Revenue Service
Ogden, UT
07.2021 - 06.2024
  • GS6 Tax Examiner- Examined multiple tax forms for errors with speed and accuracy
  • Utilized several systems including TXMODA, Sharepoint, IRPTR, IDRS and several others
  • Familiar with Microsoft Excel, Word and Teams
  • Outstanding accuracy scores
  • Backup lead and On The Job Instructor
  • Able to navigate the Internal Revenue Manual rapidly
  • Was part of the first team to implement the first PDF to XML project that will soon be the easiest way to submit tax forms

Graveyard Staff

Crossroads Academy
North Ogden, UT
03.2020 - 10.2020
  • Ensured the safety and security of the students and premises by conducting periodical walk throughs, light cleaning duties
  • Interacted with students with care and compassion, hoping to make a difference in their lives and the choices they make

Shift Supervisor/Delivery Driver

Pizza Hut
Ogden, UT
08.2019 - 07.2020
  • Customer service, safe food handling, cash management, shift management
  • Delivered fresh food with a smile while obeying all traffic and safety laws

Assistant Manager

Denny's
West Haven, UT
08.2018 - 02.2020
  • Created the weekly schedule
  • Evaluated staff for performance appraisals
  • Ordered weekly produce truck
  • Assisted in cooking, waitressing, and back of house duties
  • Prepared and transported daily deposits

Education

High School Diploma -

Fremont High School
Plain City UT
06-2003

Skills

  • Great communication, ten key, and problem solving skills
  • Call handling
  • Quality assurance
  • Quality control
  • CRM navigation
  • Customer complaint resolution
  • Analytical
  • Customer service

Timeline

Call Center Operator

Avantguard
06.2024 - 09.2024

Tax Examiner

Internal Revenue Service
07.2021 - 06.2024

Graveyard Staff

Crossroads Academy
03.2020 - 10.2020

Shift Supervisor/Delivery Driver

Pizza Hut
08.2019 - 07.2020

Assistant Manager

Denny's
08.2018 - 02.2020

High School Diploma -

Fremont High School
Jamie Wharton