Jamie Wheeler
Massapequa Park,NY
Summary
Driven professional with extensive experience at Central Orthopedic Group, excelling in patient care and team leadership. Demonstrated expertise in medical terminology and EMR systems, coupled with exceptional verbal communication skills. Proven track record in enhancing procedural success rates and fostering collaborative environments, with a focus on training and mentoring staff for optimal operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ Physical Therapy Aide
Islandwide Physical Therapy & Chiropractic
2024.08 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Pain Management Supervisor
Central Orthopedic Group
2022.02 - 2024.08
- Coordinate patient flow, ensuring timely consultations and procedures, enhancing overall efficiency.
- Train new staff in front desk and medical assistant roles, improving team competency and service quality.
- Schedule and confirm patient appointments and procedures, maintaining accurate records and communication.
- Serve as liaison between drug and medical device representatives, facilitating effective partnerships.
- Manage inventory and order supplies, ensuring the availability of necessary medications and materials.
Physician Administrative Assistant
Central Orthopedic Group
2022.02 - 2024.08
- Assist 3 physicians in a fast-paced environment, ensuring efficient communication and workflow.
- Coordinate and relay messages between patients and physicians, maintaining clear communication channels.
- Schedule and organize physician depositions and meetings with vendors and representatives.
- Manage and optimize physicians’ schedules to adhere to established templates, enhancing operational efficiency.
Medical Assistant
Central Orthopedic Group
2021.07 - 2024.08
- Collect and document patient medical histories, ensuring accurate and comprehensive records.
- Administer and prepare medication injections, enhancing patient care and treatment efficiency.
- Assist doctors during various procedures, improving procedural success and patient outcomes.
- Educate patients on procedures and post-care, fostering informed and cooperative patient interactions.
- Train staff in PRP procedures, enhancing team competency and procedural effectiveness.
- Facilitated seamless doctor-patient interactions during procedures, contributing to higher success rates and improved patient satisfaction.
- Developed comprehensive patient education materials, leading to increased compliance with post-care instructions and reduced readmission rates.
- Spearheaded PRP procedure training initiatives, elevating team competency and positioning the practice as a leader in advanced orthopedic treatments.
- Fostered strong doctor-patient relationships, facilitating smooth communication during procedures.
- Provided compassionate care to patients, ensuring comfort during procedures.
- Mentored new staff members, fostering a collaborative work environment.
Education
Bachelor of Arts - Education
Molloy College
Rockville Centre, NYMaster of Science - Education
Molloy College
Rockville Centre, NYMaster of Science - Special Education
Hunter College
New York, NY50 Credits in Core Sciences
Nassau Community College
Garden City, NYSkills
- Team Collaboration, Leadership and Training
- Patient Scheduling/Customer Service
- Verbal and Written Communication
- Administrative Skills
- Medical Terminology Knowledge/EMR Systems
- Front Office Management
- Administrative Support
- Initiative-taking
- Attention to Detail
- Procedure Assistance
- Supply Ordering
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Front Desk Receptionist/ Physical Therapy Aide
Islandwide Physical Therapy & Chiropractic
2024.08 - Current
Pain Management Supervisor
Central Orthopedic Group
2022.02 - 2024.08
Physician Administrative Assistant
Central Orthopedic Group
2022.02 - 2024.08
Medical Assistant
Central Orthopedic Group
2021.07 - 2024.08
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Bachelor of Arts - Education
Molloy College
Master of Science - Education
Molloy College
Master of Science - Special Education
Hunter College
50 Credits in Core Sciences
Nassau Community College
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