Jamie White
Palestine,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Assurnat
Palestine, TX
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Attendant
At Home Healthcare Tyler
Tyler, TX
01.2019 - Current
- Maintained cleanliness, neatness and organization of customer areas.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Handled various cleaning duties to keep common areas neat and organized.
- Reported accidents and injuries to emergency response personnel.
- Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
- Interacted positively with guests and coworkers to build professional relationships.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Customer Service Representative
Results Companies
Palestine, TX
10.2021 - 11.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reprocessed claims as well as adjusted and called providers
Teacher
First United Methodist Church Preschool
Palestine, TX
10.2019 - 01.2023
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Utilized behavior management skills to foster environment conducive to student learning.
- Maintained safe, clean and organized classroom environment.
- Instructed students individually and in groups, utilizing various teaching methods.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Met with parents and guardians to discuss student progress and areas for improvement.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Identified and obtained necessary classroom supplies and equipment.
Manager
Kim's Convenience Stores
Palestine, TX
07.2014 - 12.2016
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Maintained adequate staffing to meet objectives within budget.
Property Manager
Donita Sanders
Dallas, TX
01.2006 - 12.2014
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01-2024
High School Diploma -
Penn Foster Career School
Scranton, PA04.2022
Skills
- Customer Service
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Problem-Solving Abilities
- Verbal and Written Communication
- Inbound and Outbound Calling
- Efficient and Detail-Oriented
- Creative Problem Solving
- Responding to Difficult Customers
- Data Entry
- Issue and Complaint Resolution
- Order and Refund Processing
- Quality Control
- Complaint Resolution
- Spreadsheets
- Problem Resolution
- Active Listening
References
References available upon request.
Timeline
Customer Service Representative
Assurnat
12.2023 - Current
Customer Service Representative
Results Companies
10.2021 - 11.2023
Teacher
First United Methodist Church Preschool
10.2019 - 01.2023
Attendant
At Home Healthcare Tyler
01.2019 - Current
Manager
Kim's Convenience Stores
07.2014 - 12.2016
Property Manager
Donita Sanders
01.2006 - 12.2014
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Penn Foster Career School