Jamie White
De Berry,TX
Summary
Driven by a results-focused approach, by excelled at Torrid Clothing Store by enhancing customer satisfaction and loyalty through exceptional service and cash handling accuracy and have strong organizational abilities and effective communication skills led to a significant increase in repeat business. Also, adept at multitasking and problem-solving, ensuring efficient and positive shopping experiences.
Overview
17
17
years of professional experience
Work History
Part-time-cashier
Torrid Clothing Store
10.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to customers, increasing revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Retail Sales Associate
Cracker Barrell Old Country Store
08.2002 - 03.2006
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to store.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Utilized upselling techniques to promote additional products and increase sales.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on sales floor and reporting suspicious activities as required.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Managed cash register after end of shift to balance and record accurate transactions.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Demonstrated expertise in various product categories resulting in becoming go-to resource for customers seeking advice on product selection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
MBA - Healthcare Administration
Mercy College of Ohio
Toledo, United States08.2023
Skills
- Customer service excellence
- Patience and Empathy
- Work Ethic and Integrity
- Time management skills
- Cash handling and management
- Organizational abilities
- Reliability and punctuality
- Professionalism and Courtesy
- Written and verbal communication
- Basic Math Competence
- POS Systems
- Multitasking
- Attention to Detail
- Excellent Communication
- Honest and Dependable
- Reliable and Responsible
Timeline
Part-time-cashier
Torrid Clothing Store
10.2018 - 08.2019
Retail Sales Associate
Cracker Barrell Old Country Store
08.2002 - 03.2006
MBA - Healthcare Administration
Mercy College of Ohio