Jamie Whitesides
Sumter,SC
Summary
Results-driven operations and customer experience professional with over 6 years of leadership experience in retail and call center environments. Proven track record of driving sales, enhancing team performance, and delivering exceptional customer service. Expertise in coaching teams, optimizing operations, and consistently exceeding performance metrics in dynamic, fast-paced settings. Committed to fostering a culture of excellence that empowers teams to achieve their highest potential while ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative / Senior Client Advocate
Teleperformance USA
Columbia, SC
09.2022 - Current
- Deliver high-volume customer support, resolving account, billing, and service inquiries
- De-escalate complex customer issues while maintaining strong customer satisfaction
- Consistently meet or exceed KPIs including quality assurance, adherence, and first-call resolution
- Document interactions and manage customer accounts using CRM systems
Store Manager
Torrid
Columbia, SC
05.2021 - 09.2022
- Led store operations, driving sales performance and achieving revenue goals
- Recruited, trained, and coached team members to improve performance
- Managed scheduling and payroll within budget targets
- Executed visual merchandising strategies to enhance customer engagement
Store Manager
Big Lots
Columbia, SC
10.2020 - 05.2021
- Oversaw daily operations and supervised store associates
- Managed hiring, training, and scheduling
- Directed furniture department operations and vendor coordination
- Maintained compliance with payroll budgets and company standards
Store Manager
Catherines
Asheville, NC
07.2018 - 08.2020
- Led store operations, team development, and performance management
- Served as District Loss Prevention Captain
- Oversaw payroll, scheduling, and merchandising execution
- Drove sales through coaching and customer engagement
Education
Bachelor of Arts - History (Public History Concentration)
Mars Hill University
Mars Hill, NCAssociate of Arts - undefined
Asheville-Buncombe Technical Community College
Asheville, NCSkills
- Team Leadership & Development
- Customer Experience & Conflict Resolution
- Operations & Process Improvement
- Scheduling, Payroll & Budget Management
- Performance Metrics & KPI Achievement
- Visual Merchandising & Sales Strategy
- CRM Systems & Data Tracking
- Microsoft Office (Word, Excel, PowerPoint)
Accomplishments
- Increased Average Dollar Sale (ADS) by +$9.91 year-over-year
- Achieved highest quarterly ADS increase of +$91.60
Timeline
Customer Service Representative / Senior Client Advocate
Teleperformance USA
09.2022 - Current
Store Manager
Torrid
05.2021 - 09.2022
Store Manager
Big Lots
10.2020 - 05.2021
Store Manager
Catherines
07.2018 - 08.2020
Associate of Arts - undefined
Asheville-Buncombe Technical Community College
Bachelor of Arts - History (Public History Concentration)
Mars Hill University
Additional Experience
- Shift Leader — Bowlero Corporation
- Assistant Store Manager — Cato Corporation
- Sales Lead — Lane Bryant
- Housekeeper — The Inn Around the Corner