Jamie Wiggins
Summary
Dedicated and determined professional with a strong background in customer service. Actively seeking a reliable position to effectively utilize skills and expertise. Known for personable and professional demeanor, thrives under pressure and consistently delivers exceptional service. Strong work ethic and commitment to excellence. Authorized to work in the U.S. for any employer.
Overview
23
23
years of professional experience
Work History
Process Operator
Kimberly Clark
01.2024 - Current
- Contribute to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
- Utilize computer systems effectively to monitor processes and input critical data accurately and efficiently.
- Maintain accurate records of production data, facilitating informed decision-making for management.
- Observe all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Assist in troubleshooting equipment issues, minimizing disruptions to the production schedule.
- Enhance production efficiency by closely monitoring equipment and making necessary adjustments.
- Reduce downtime, swiftly identifying and troubleshooting process disruptions.
- Review production schedules and streamlined processes.
- Examine incoming materials and compared to documentation for accuracy and quality.
- Maintain organized work area by cleaning and removing hazards.
MATERIAL HANDLER
MAU
01.2021 - 03.2023
- Responsible for issuing parts to work orders, picking materials for work orders and the putting away of materials once entered in the SAP system
- Management of material transfers to warehouses and Inventory adjustments
- Maintained working relationship with reliability, operations and maintenance
- Cycle counts of inventory cabinets and stock locations, maintain and require supplies
- As a shipping clerk, manage outgoing materials and shipments
- Provided customer service to clients by conducting safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Responsible for working safely
PROPERTY MANAGER
SecurCare Self Storage
03.2023 - 01.2024
- Responsible for the day-to-day operation of the business including managing account receivables, tenant rentals using the Yardi System
- Operational and administrative duties including making and keeping the property safe for tenants
- Light sales of rental insurance and retail products
- Assisted with the lien process of delinquent tenants
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
CUSTOMER SERVICE ADVOCATE II
Palmetto GBA
01.2020 - 01.2021
- Responsible for ensuring effective customer service relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
- Handled situations which require adaptation of response or extensive research
- Accurately document inquiries
- Initiated or processed adjustments or performed other research such as denied claims, and rejected claims needed to resolve inquiries
- Coordinated with other departments to resolve problems
- Responded to, researches and/or assist with priority inquiries and special projects as required by management as needed
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
INVENTORY SPECIALIST
Staples
05.2002 - 05.2020
- Provided feedback to management regarding customer problems, questions and needs
- Maintained accurate records on complaints and/or other customer comments, and make recommendations for changes to management
- Followed through on complaints until resolved or report to management as needed
- Maintained basic knowledge of quality work instructions and company policies
- Assisted with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
- Maintained all departmental productivity, quality, and timeliness standards
- Responsible for maintaining a safe work environment, communicating effectively with coworkers, comply with all safety standards as defined by company policies and procedures
- Operated all material handling equipment that includes forklift, pallet jack, conveyor equipment and baler
- Maintained an environment of cleanliness and safety within facility, ensuring proper disposal of all waste products and completing all paperwork as required
- Delivered group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Education
ASSOCIATE IN SCIENCE - Business Administration
Georgia Military College
Augusta, GA05-2014
HIGH SCHOOL DIPLOMA - Business
Thomas Walter Josey
Augusta, GA06-1994
Skills
- Customer Service
- Inventory Management
- Property Management
- Manufacturing
- Inventory Control
- Claims
- Records Management
- Shipping and Receiving
- Administrative Experience
- Record Keeping
- Conflict Management
- Excel
- AS400
- SAP
- Yardi
- Outlook
- Equipment troubleshooting
- Record keeping
- Material handling
- Strong Organizational Skills
- Production scheduling
- Data entry
- Customer service
- Problem solving
- Standard operating procedures
- Equipment operation
- Work well under pressure
- Microsoft Suite
- Attention to detail
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Punctual and reliable
- Flexible schedule
Timeline
Process Operator
Kimberly Clark
01.2024 - Current
PROPERTY MANAGER
SecurCare Self Storage
03.2023 - 01.2024
MATERIAL HANDLER
MAU
01.2021 - 03.2023
CUSTOMER SERVICE ADVOCATE II
Palmetto GBA
01.2020 - 01.2021
INVENTORY SPECIALIST
Staples
05.2002 - 05.2020
ASSOCIATE IN SCIENCE - Business Administration
Georgia Military College
HIGH SCHOOL DIPLOMA - Business
Thomas Walter Josey
Similar Profiles
Samara StockwellSamara Stockwell
Crew Leader Relief at Kimberly ClarkCrew Leader Relief at Kimberly Clark
David CastroDavid Castro
Sr Cybersecurity Threat Detection & Response at Kimberly ClarkSr Cybersecurity Threat Detection & Response at Kimberly Clark
Brian WallenBrian Wallen
Machine Operator at Kimberly ClarkMachine Operator at Kimberly Clark
Ryan GreavesRyan Greaves
Manufacturing Team Member at Kimberly ClarkManufacturing Team Member at Kimberly Clark
Bruce StevensonBruce Stevenson
Process Operator at SyncrudeProcess Operator at Syncrude