Charles E. Oglesby Jr
Nashua,NH
Summary
Results-driven customer service professional bringing progressive background in high pressure environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
24
24
years of professional experience
Work History
Design Consultant
Arhaus Furniture
Salem, NH
07.2021 - 06.2022
- Responsible for client service.
- Took an entrepreneurial spirit in a developing a book of business.
- Created Interiors for clients and managed projects from start to after installation.
- Prepared strategies and proposed concepts for client approval.
- Met with over 30 customers per week to discuss design vision and individual needs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lead Designer
Gardner-White Furniture
01.2020 - 01.2021
- Developed and Implemented Virtual In Home program for new luxury business
- Responsible for creating space plans, mood boards and complete lifestyle looks for Clients.
Assistant Store Manager Sales
Crate and Barrel, skillsetsUnited Mills Textiles
Dallas, TX
01.2019 - 01.2020
- Responsible for overseeing sales of 12 million
- Trained and developed a team of Four Managers and 30 Sales Associates of varying
National Sales Manager
01.2018 - 01.2019
- Oversee the US operations for a new Turkish towel company covering the United States territory
- Secured accounts with Neiman Marcus and Peacock Alley producing custom collections.
Showroom Manager
Dallas Market Center
Dallas, TX
01.2017 - 01.2018
- Developed and executed the operating and sales procedures for a new multi line showroom
- Assisted and advised new emerging brands on building a business model to service the Wholesale and Design Trade communities.
District Manager/Designer Relationship Manager
Erdos At Home
Dallas, TX
01.2016 - 01.2017
- Initially brought in to develop and oversee business relationships with Interior Designers for 13 Stores and create and in-house Interior Design program
- Promoted to District Manager within 30 days and developed and implemented training programs and processes for Store Managers, Sales Associates and In Home, To the Trade and Networking training programs.
Assistant Manager
WILLIAMS-SONOMA, INC
Dallas, TX
01.2014 - 01.2016
- Lead a team of Designers of varying skillsets for In-Homes and Client driven business
- Responsible for developing my own clientele and creating floor plans, mood boards to deliver a Designer experience for clients with both the Pottery Barn and West Elm brands
Store Manager
SCOTT SHUPTRINE INTERIORS
Royal Oak, MI
01.2013 - 01.2014
- Developed and implemented SOP’s for new Luxury Concept Store including Networking, In-Store Customer Service and In-Home Best Practices
- Marketed the Scott Shuptrine brand through social media and interviews with local newspapers, trade magazines and local TV News outlets.
Home Collection Department Manager
RALPH LAUREN
Troy, MI
01.2007 - 01.2013
- Hired, trained and coached a team of Designers on company policies with operations, service excellence and merchandising standards
- Networked within the Metro Detroit community for new business.
Associate Manager
WILLIAMS-SONOMA, INC
St. Louis, MO
01.2001 - 01.2007
- Led a people-first environment through training, feedback and support Sales Team
- Increased Design Studio furniture sales from $500,000 to $1,000,000 during my first three years.
Home Collection Account Manger
RALPH LAUREN
01.1998 - 01.2000
- Oversaw a territory over three states with $26,000,000 in combined volume through multiple retail chains for Furniture, Bedding, Bath and Tabletop product categories.
Education
Evangel College
1995
Skills
- Multitasking Abilities
- Service Coordination
- Team Management
- Problem Anticipation and Resolution
- Customer Satisfaction
- Staff Leadership
Timeline
Design Consultant
Arhaus Furniture
07.2021 - 06.2022
Lead Designer
Gardner-White Furniture
01.2020 - 01.2021
Assistant Store Manager Sales
Crate and Barrel, skillsetsUnited Mills Textiles
01.2019 - 01.2020
National Sales Manager
01.2018 - 01.2019
Showroom Manager
Dallas Market Center
01.2017 - 01.2018
District Manager/Designer Relationship Manager
Erdos At Home
01.2016 - 01.2017
Assistant Manager
WILLIAMS-SONOMA, INC
01.2014 - 01.2016
Store Manager
SCOTT SHUPTRINE INTERIORS
01.2013 - 01.2014
Home Collection Department Manager
RALPH LAUREN
01.2007 - 01.2013
Associate Manager
WILLIAMS-SONOMA, INC
01.2001 - 01.2007
Home Collection Account Manger
RALPH LAUREN
01.1998 - 01.2000
Evangel College
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