Jamie Wilkerson
Warrenville,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Department Coordinator
Duly Health And Care
07.2023 - Current
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
- Managed departmental budgets, ensuring accurate tracking of expenses and optimizing resource allocation.
- Served as a liaison between the department and other internal teams, fostering strong working relationships.
- Developed and implemented training programs to enhance staff skills and productivity.
- Assisted in recruiting efforts, contributing to the successful onboarding of new team members.
- Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Provided administrative support to senior leadership as needed, including calendar management, travel arrangements, and document preparation.
- Enhanced employee morale through recognition programs and team-building activities designed to foster camaraderie within the department.
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
- Communicated with managers of other departments to maintain transparency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Receptionist
Warrenville Grove Animal Hospital
10.2015 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Medical Assistant
Duly Health And Care Nephrology
10.2020 - 07.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Receptionist
Duly Health and Care Nephrology
08.2017 - 10.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
Education
Bachelor's Degree in Criminal Psychology -
University Of South Carolina
01.2006
General Studies Diploma -
Hilton Head Christian Academy
01.1997
Skills
- Meeting Facilitation
- Quality Assurance
- Attention to Detail
- Event Planning
- Organizational Skills
- Training Development
- Adaptability
- Customer Service
- Performance Monitoring
- Team Leadership
- Inventory Management
- Time Management
- Decision Making
Timeline
Department Coordinator
Duly Health And Care
07.2023 - Current
Medical Assistant
Duly Health And Care Nephrology
10.2020 - 07.2023
Medical Receptionist
Duly Health and Care Nephrology
08.2017 - 10.2020
Receptionist
Warrenville Grove Animal Hospital
10.2015 - Current
Bachelor's Degree in Criminal Psychology -
University Of South Carolina
General Studies Diploma -
Hilton Head Christian Academy
Similar Profiles
Elena SalinasElena Salinas
Surgical Scheduler at DULY Health and CareSurgical Scheduler at DULY Health and Care
Erin SerioErin Serio
Phone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator at Midwest physicians DBA Dupage Medical Group/Duly Health and CarePhone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator at Midwest physicians DBA Dupage Medical Group/Duly Health and Care
Danielle HarringtonDanielle Harrington
Medical Practice Manager at Duly Health and CareMedical Practice Manager at Duly Health and Care
Shanika WatsonShanika Watson
Case Management Coordinator at Duly Health and CareCase Management Coordinator at Duly Health and Care
Lameiqua MahomesLameiqua Mahomes
Support Technician at RAM (Private Contract)Support Technician at RAM (Private Contract)