Jamie Williams
Texas City,TX
Summary
Highly motivated Individual with 20 years in retail management Extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Educational Aide
GISD
Galveston, TX
09.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Organized and led practice, research and lab assignments.
- Administered tests and assessments to evaluate student progress and performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Helped set up distribution center to supply students in need with school uniforms and school supplies
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Department Manager
Walmart
Alvin, TX
05.2000 - 10.2020
- Hired, trained and coached employees to deliver world-class customer service.
- Enforced departmental policies, procedures and state and federal laws.
- Trained employees on proper and safe use of equipment and tools.
- Assigned tasks based on operational needs and individual strengths.
- Examined merchandise to correctly price and display products.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upsold products and services to address customer needs and maximize sales.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Communicated with managers of other departments to maintain transparency.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Distributed work orders to departments.
- Created and optimized employee schedules for shift coverage.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Conducted research to address shipping errors and packaging mistakes
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Reviewed order data to verify transactions and shipping dates
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Processed invoices and order forms for goods received and shipped for proof of transactions
- Communicated with vendors and suppliers to verify timely delivery of goods
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
- Sorted and delivered materials to different work areas and staff
- Inspected incoming and outgoing shipments to identify discrepancies with records
Education
GED -
Alvin Community College
Alvin, TX05.1998
Skills
- Organizational skills
- Account management
- Training and coaching
- Schedule coordination
- Processing orders
- Customer service management
- Record Retention
- Microsoft Office
- Supply and inventory management
- Vendor management
- Office administration
- Issue and conflict resolution
- Payment processing
- Shipping and receiving
- Time Management
Affiliations
Represented the company by organizing and participating in fundraising for charities to include Relay For Life and Children's Miracle Network.
Timeline
Educational Aide
GISD
09.2022 - Current
Department Manager
Walmart
05.2000 - 10.2020
GED -
Alvin Community College