Jamie Williams
Summary
Personable Office Administrator with 10+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
15
15
years of professional experience
Work History
Office Administrator
Arch Tax Co
04.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
Payroll Administrator
Columbia Construction
08.2022 - 04.2023
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Calculated payroll deductions by accurately using Timberline and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
- Tracked employee vacation, sick and personal time.
- Generated reports to track employee time and attendance.
Human Resources Administrator
Fountainbleau Lodge
09.2021 - 08.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Answered employee inquiries regarding health benefits and 401k options.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Office Manager
Kay Jewelers
06.2015 - 09.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased sales and customer satisfaction through personalized servicing.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of upcoming promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Completed store opening and closing procedures as per company guidelines.
Lead Team Member
McAllister's Deli
05.2009 - 06.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Associate of Arts - Human Resources Development
SEMO
Cape Girardeau, MO05.2013
High School Diploma -
Jackson Sr. High School
Jackson, MO05.2009
Skills
- Ophthalmic Surgery
- Leadership and Change Management
- Residential Design
- Calculating Liabilities
- Management Scheduling and Time Records
- Understanding of HR Policies
- Compliance Reporting
- Records Preparation
- Enterprise Resource Planning
- Business Correspondence Writing
- Examining Information
- Maintaining Employee Records
- Accounting and Bookkeeping
- Personal Bookkeeping
- Data Communications
- Document Coding and Classification
Timeline
Office Administrator
Arch Tax Co
04.2023 - Current
Payroll Administrator
Columbia Construction
08.2022 - 04.2023
Human Resources Administrator
Fountainbleau Lodge
09.2021 - 08.2022
Office Manager
Kay Jewelers
06.2015 - 09.2021
Lead Team Member
McAllister's Deli
05.2009 - 06.2015
Associate of Arts - Human Resources Development
SEMO
High School Diploma -
Jackson Sr. High School