Jamie Williamson
C Suite Senior Executive and Operations Manager
Simi Valley,CA
Summary
Energetic, passionate, proactive self-starter who is good at pivoting. While remaining fast and flexible in wearing multiple hats (or even the entire wardrobe) at times. Works well under pressure and am driven by results. Professional, accountable, and responsible to myself and those around me. A problem solver and critical thinker with a solution and action-oriented mindset. Able to take instruction and feedback as well as give it. Most importantly Loyal. Successful Executive with over 20 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Special Executive to CMO of Marketing
Technocel/Tylt Inc.
- Daily am call w/CMO to coordinate, organize, monitor, and review all pending marketing and product development requests for sales and product teams
- Attend weekly marketing meeting (remote)
- Update and review weekly team meeting notes for team with all developments old, new, and upcoming
- Work with outside vendors to ensure executive's office is well managed
- Manage calendar/travel
- Expense reports.
Special Executive to Controller
Technocel/Tylt Inc.
- Daily am call w/Controller
- Accounts Receivables management
- Posting of AR payments in QB
- TYLT customer service emails
- (TYLT customers and orders, shipping tracking, operations inquiries, 3PL assistance)
- POB Mail pick up
- Bank Deposits when needed.
VIP Concierge Desk for the TYLT (end User)
Technocel/Tylt Inc.
- Oversea daily the TYLT Product warranty and inquiry desks Webflow and Zendesk
- Respond to all incoming emails
- Warranty registration, end-user inquiries, product issues, product questions
- Review and approve all product replacements requests
- Process replacement orders (once all documentation is received from end user).
Special Executive to Senior VP of Sales
Technocel/Tylt Inc.
- Daily am call w/SVP and VP to coordinate, organize, monitor, and review daily tasks at hand old, new, and upcoming
- Onboarding of new customers
- Set up new customer VMI accounts
- Review client forecasting and inventory reports with sales and clients
- Review/Coordinate daily calendars
- Review/Coordinate brand projects with sales & product and marketing teams
- Direct client assistance, orders, inventory, tracking and client related issues
- Update Target's weekly inventory report
- Attend/Run Target bi-weekly inventory update meeting
- Sample orders
- Private label orders.
C Suite Special Executive/Operations Coordinator
Technocel/Tylt Inc.
09.2004 - 03.2024
- Reported directly to the CEO
- Provided high-level administrative support to CEO
- Acted as a liaison between CEO and other C Suite Executives as well as employees and clients
- Effectively communicated and collaborated with C Suite Executives and department managers to create smooth and efficient workflows for the CEO ensuring deliverables are completed and presented to the CEO within the timelines requested.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed internal operational standards and productivity targets.
- Evaluated upcoming program plans to forecast expected resource needs.
- Oversaw day-to-day operations of large teams across several sites.
- Reported issues to higher management with great detail.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Provided direction and guidance to internal teams in order to achieve targets.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Scheduled meetings for senior management team and booked conference rooms.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Organized and detail-oriented with a strong work ethic.
Special Executive to President
Technocel/Tylt Inc.
09.2004 - 03.2024
- Daily am call w/President to coordinate, organize, monitor, and review all pending marketing and product development
- Weekly review of current inventory report and on hand for client forecasts
- Daily review of incoming products schedule from China/Vietnam
- Bi-weekly inventory review/update meeting with Product Team
- Update inventory meeting notes to team, new orders, etas etc
- Ensure President is prepared for weekly meetings and interactions throughout the day; collect, research, and prepare all materials and follow-up after each to schedule and/or coordinate any immediate takeaways
- Follow up on to do tasks with TYLT buyer and update team.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Director of Sales
Biodent LLC
Simi Valley, CA
03.2017 - 06.2023
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recommended sales strategies for improvement based on regular market research and competitor analysis.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed cross-functional teams to streamline processes and improve communication between departments.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established strong relationships with key accounts, securing long-term contracts and generating repeat business.
- Identified, developed and launched innovative tools or systems to achieve sales strategies.
- Coordinated with marketing team to create targeted campaigns, increasing brand recognition and customer engagement.
- Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
- Developed and executed successful business plans for market expansion, resulting in increased market share.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Successfully negotiated major deals using strong interpersonal skills paired with a deep understanding of client needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Evaluated existing CRM systems and implemented improvements, enhancing user experience and data accuracy.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Certificate Business And Legal Services - Paralegal Studies
UCLA
Los Angeles, CAAssociate of Arts - Business Law
Moorpark College
Moorpark, CA06.1985
High School Diploma -
Simi Valley High School
Simi Valley, CA06.1983
Skills
- Expanding role beyond responsive support to make proactive contributions and take ownership of administrative tasks Strong organizational skills while managing multiple projects and deadlines Knowledge of CRMs, QuickBooks, Word, PowerPoint, some Excel, Zen- desk, Web-flow, HubSpot and database management with thirst for learning new things AA Degree in Business Law and Legal collections
- Documentation And Reporting
- Time Management
- Professional Demeanor
- Multi-tasking strength
- Creative Thinking
- Inventory
- Team Leadership
- Sales and Promotions
- Goal-Driven
- Decision-Making
- Adaptable and Flexible
- Problem-solving skills
- Policy and Procedure Adherence
- Reliable and punctual
- Exceptional customer service
- CRM software proficiency
- Inventory Tracking
- Organization
- Client Account Management
- Teamwork and Collaboration
- Sales Forecasting
- Strong Communication and Interpersonal Skills
- Cellphone Accessories product knowledge
- Multitasking Abilities
- Troubleshooting
- Clerical Support
- Remote Office Availability
- Organization and Time Management
- Project Planning
- Self-Directed
- Attention to Detail
- Organizational Skills
- Business Partnerships
- Administrative Management Abilities
- ROI Strategies
- Calendar Maintenance
- Client Meetings
- Administrative Duties
- Customer Accounts Management
- Brand Development
- Customer Retention Strategies
Timeline
Director of Sales
Biodent LLC
03.2017 - 06.2023
C Suite Special Executive/Operations Coordinator
Technocel/Tylt Inc.
09.2004 - 03.2024
Special Executive to President
Technocel/Tylt Inc.
09.2004 - 03.2024
Special Executive to CMO of Marketing
Technocel/Tylt Inc.
Special Executive to Controller
Technocel/Tylt Inc.
VIP Concierge Desk for the TYLT (end User)
Technocel/Tylt Inc.
Special Executive to Senior VP of Sales
Technocel/Tylt Inc.
Certificate Business And Legal Services - Paralegal Studies
UCLA
Associate of Arts - Business Law
Moorpark College
High School Diploma -
Simi Valley High School