Jamie Wilson
Raleigh,NC
Summary
Accomplished Operations Manager with a proven track record at Wake Electric Membership Cooperative, enhancing operational efficiency and employee productivity by over 20%. Expert in Logistics Management and Team Leadership, I've successfully implemented innovative strategies for performance improvement and stakeholder satisfaction. Skilled in fostering robust vendor relationships and driving significant market penetration.
Overview
26
26
years of professional experience
Work History
General Manager of Operations
Jiffy Lube
06.2021 - 06.2023
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operatioins Manager
Wake Electric Membership Cooperative
06.1997 - 05.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Associate of Applied Science - Management Science
Nash Community College
Rocky Mount, NC05.2004
Skills
- Business Analysis
- Logistics Management
- Operations Management
- Staff Development
- Organizational Management
- Inventory Management
- Financial Management
- Performance monitoring
- Production
- Data Analysis
- Document Control
- Maintenance Planning
- Performance reporting
- Health and safety compliance
- Contract Management
- Incidents management
- Process Improvement
- Team Leadership
- Maintaining Compliance
- Operational Efficiency
- Distribution center management
- Operations Monitoring
- Performance Management
- Market Penetration
- Social Media Marketing
- Contract Administration
Timeline
General Manager of Operations
Jiffy Lube
06.2021 - 06.2023
Operatioins Manager
Wake Electric Membership Cooperative
06.1997 - 05.2021
Associate of Applied Science - Management Science
Nash Community College