Jamie Winnie
Canton,MI
Summary
Office Manager with a proven track record at Dr Sweep Chimney and Masonry, where I excelled in maintaining confidentiality and ensuring balanced budgets through meticulous financial record-keeping. Renowned for exceptional customer service and organizational skills, I efficiently managed office inventory and mastered software applications, demonstrating a remarkable ability to learn quickly and improve office operations.
Innovative and goal-oriented Management professional committed to Streamline processing for a smooth environment
Dedicated team player skilled at mediation and conflict resolution. Drives company growth through
Overview
23
23
years of professional experience
Work History
Office Manager
Dr Sweep Chimney and Masonry
08.2010 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Phone Room Supervisor
Chimney Cricket
10.2000 - 06.2010
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Collaborated with management on strategic planning initiatives, generating ideas for operational enhancement and growth opportunities.
- Ensured high-quality service with diligent monitoring of phone room performance metrics.
- Implemented effective quality assurance processes to minimize errors in call handling, resulting in higher customer satisfaction ratings and repeat business.
- Improved call handling efficiency by introducing new tools and software applications to streamline workflows within the phone room environment.
Dental Assistant
Dr Patricia Boyle DDS
03.2005 - 06.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
GED -
Salem High School
Canton, MI06-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- very quick learner
- very efficient in software and computers
Timeline
Office Manager
Dr Sweep Chimney and Masonry
08.2010 - 01.2024
Dental Assistant
Dr Patricia Boyle DDS
03.2005 - 06.2007
Phone Room Supervisor
Chimney Cricket
10.2000 - 06.2010
GED -
Salem High School
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