JAMIE WITHERSPOON
Irmo,SC
Summary
Dynamic and results-driven Account Manager with over 14 years of experience in managing multiple accounts and driving product sales and service. Expertise in cultivating and maintaining strong relationships with existing clients while successfully acquiring new business to increase revenue. A proven leader with a deep understanding of day-to-day business operations, skilled at acting as a key liaison between clients, accounts, and external stakeholders. Adept at analyzing industry trends to develop strategic solutions that enhance customer value and drive profitability. Committed to streamlining processes for improved efficiency and productivity. Experienced in managing safety, operations, and performance across diverse business lines, and a specialist in facilitating the seamless integration of new operations through mergers and acquisitions.
Overview
19
19
years of professional experience
Work History
Operations Manager
Sweeping Corporation America
05.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Reduced turnaround time for project completion through effective resource allocation and team management
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
Account Manager
BrightView
05.2022 - 05.2023
Account Executive
Aramark Uniform & Career Apparel
06.2020 - 05.2022
Operations Manager
Waste Partners Environmental
07.2019 - 06.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Oversaw new business development and customer servicing
- Liaised between account holders and various departments
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Contributed to annual revenue goals by selling new services and developing new accounts
- Manage book of business worth $1.7 million dollars across 15 accounts
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
- Negotiated contract terms with clients, securing favorable agreements for both parties
- Educated clients on new products or services to increase customer engagement with brand
- Facilitated client satisfaction and renewed customer relations to drive growth
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Prospected new clientele through networking, cold calling, canvassing and referrals
- Upsold special packages while preparing quotes for potential clients
- Used targeted questioning strategies to discover insight on prospect needs and requirements
- Drove new business development through qualifying leads, building relationships and executing strategic sales
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Spearheaded quality control measures to minimize downtime and propel sales
- Developed project management roadmap to define project objectives, timelines, and milestones
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings
- Maximized productivity and management systems by establishing specific goals and managing operations
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Built relationships with customers and managed accounts to drive revenue and profits
Sales Representative
Cintas Corp
05.2012 - 07.2019
Sales Representative
Don Davis Auto Group
01.2010 - 05.2012
- Represented a wide range of products, including Uniforms, facility services, and first Aid products
- Maintained positive relationships with customers by exceeding our customers expectations
- Identified customers' needs and provided information on appropriate products in an effort to promote cross-selling
- Earned F.S and Uniforms Route driver of the year for achieving highest KPI and outstanding customer service in 2015
- Earned Uniform Route sales Award in 2015 and 2016
- Earned Facility Service Route sales award in 2013
- Exceeded KPI quotes for 8 consecutive quarters
- Grew weekly business by $4,000 in 2013
- Grew weekly business by $11,000 in 2014
- Grew weekly business by $7,500 in 2015
- Grew weekly business by $9,000 in 2016
- Grew weekly business by $11,000 in 2018
- Trained and mentored new sales representatives
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Organized sales paperwork, presented proposals and finalized contracts
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Trained and mentored new sales representatives
- Demonstrated vehicles and features, and conduct test drives
- Negotiated vehicle prices and secure financing for customers
- Negotiated purchase prices and explained sales, warranty
- Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences
Roustabout Foreman
E-MC Electrical Oilfield Services
08.2006 - 12.2009
- Resolved customer concerns in a timely manner and to complete satisfaction
- Responded to customer enquiries via telephone and email
- Averaged 12 to 15 car sales per month
- Won the Owners award for top salesman showcase
- Installed and repaired pipes, valves and pumps when on job sites
- Used hand and power tools safely and efficiently, following all manufacturer and company directions
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently
- Welded metal parts with gas welding equipment as specified by layout, welding diagram, or work order
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
Education
Bachelor of Arts - Business Communication
University of North Texas
Denton, TX06-2020
Associate of Arts - Business Administration And Management
Navarro College
Midlothian, TX06-2010
Skills
Account Management & Client Relations
Sales Strategies & Revenue Growth
Business Development & Negotiations
Operations & Performance Management
Budgeting & P&L Responsibility
Process Optimization & Cost Reduction
Staff Training & Leadership Development
Microsoft Office & CRM Software
Key Accomplishments
Recognized in the Top 20 out of 800 sales reps in the Aspire Program (2020).
Earned multiple Sales Performance Awards (2012–2020).
Increased revenue by $9K–$23K annually through strategic sales and customer engagement.
Timeline
Operations Manager
Sweeping Corporation America
05.2023 - Current
Account Manager
BrightView
05.2022 - 05.2023
Account Executive
Aramark Uniform & Career Apparel
06.2020 - 05.2022
Operations Manager
Waste Partners Environmental
07.2019 - 06.2020
Sales Representative
Cintas Corp
05.2012 - 07.2019
Sales Representative
Don Davis Auto Group
01.2010 - 05.2012
Roustabout Foreman
E-MC Electrical Oilfield Services
08.2006 - 12.2009
Bachelor of Arts - Business Communication
University of North Texas
Associate of Arts - Business Administration And Management
Navarro College
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