Jamie Wood
Mesa,AZ
Summary
Accomplished and certified Pharmacy Technician with over 20+ years of experience in retail, closed door and laboratory pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals as well as working withing a lab setting for the purposes of compounding both sterile and non-sterile medications. Knowledgeable about FDA drug safety guidelines, HIPAA, prescription interactions and pharmacy law.
Overview
26
26
years of professional experience
Work History
Senior Support Manager, C.Ph.T
Wedgewood Pharmacy
04.2019 - 09.2022
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Supervised three pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Counted, measured and compounded medications following standard procedures.
Personal Assistant to CEO
Brinkman Enterprise
02.2012 - 02.2016
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Transcribed dictated information to provide clearly written communication.
- Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Used advanced software to prepare documents, reports, and presentations.
Infusion Pharmacy Technician
Arizona Home Care/Patient Care Infusion
01.2011 - 01.2012
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Exceptions Technician
Humana/Rightsource Pharmacy
01.2007 - 01.2010
- All Call Center operations which included maintaining a low AHT, addressing customers inbound call inquiries and all insurance issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Translation Pharmacy Technician
Caremark/CVS Pharmacy
08.2006 - 02.2007
- All Call Center operations which included imputing prescriptions for processing and filling
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Exceptions Pharmacy Technician
Express Scripts Inc
11.2005 - 03.2006
- All Call Center operations which included maintaining a low AHT, addressing customers inbound call inquiries and all insurance issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Pharmacy Technician
Community Clinical Pharmacy
11.2002 - 09.2005
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Lead Pharmacy Technician
Medical Arts Pharmacy
03.1999 - 11.2002
- Supervised three pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Counted, measured and compounded medications following standard procedures.
Certified Pharmacy Technician
Osco Pharmacy
02.1997 - 03.1999
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Coordinated verification and filling of more than a thousand daily prescriptions in high-volume retail pharmacy environment.
- Counseled customers on medications, appropriate dosage and potential side effects.
Education
Associate of Arts - Healthcare
University of Phoenix
Tempe, AZ05.2007
Pharmacy Technician Certification Board
Washnigton D.C.10.2001
Skills
- High-Volume Environment
- Customer Service
- Resolving Complaints
- Assisting Pharmacists
- Pyxis MedStation
- Call Center operations including low AHT managed by various ACDs
- Laboratory Operations
- Drug Compounding
- Pharmaceuticals Preparation and Mixing
- Intravenous Admixture Preparation and IV Preparations
- FDA and HIPAA Compliance
- Problem-Solving Skills
- Organization and Prioritization
- Staff Leadership, Administrative Support and Employee Delegation
- Updating Medication Histories
- Pharmacy Records Management
- Inventory, Supply Management and Purchasing
- Technician Assistance and Workflow Optimization
- Team Collaboration
- Customer Identification Checks
- Patient Paperwork and Information Documentation
- Demographic Profiling
- Information Documentation
- Insurance Billing and Verification
- Manual and Automated Medication Dispensing
- Refill Requests
- Prescription Pricing
- Fill Orders
- Managing Prescription Refills
- Prescription Filling
- Routine Inspections
- Pharmacy Automation
- Regulatory Compliance
- Restock Shelves and Medications
- Equipment Cleaning and Maintenance
- Drug Storage Procedures
- Storage Maintenance and Security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Support Manager, C.Ph.T
Wedgewood Pharmacy
04.2019 - 09.2022
Personal Assistant to CEO
Brinkman Enterprise
02.2012 - 02.2016
Infusion Pharmacy Technician
Arizona Home Care/Patient Care Infusion
01.2011 - 01.2012
Exceptions Technician
Humana/Rightsource Pharmacy
01.2007 - 01.2010
Translation Pharmacy Technician
Caremark/CVS Pharmacy
08.2006 - 02.2007
Exceptions Pharmacy Technician
Express Scripts Inc
11.2005 - 03.2006
Pharmacy Technician
Community Clinical Pharmacy
11.2002 - 09.2005
Lead Pharmacy Technician
Medical Arts Pharmacy
03.1999 - 11.2002
Certified Pharmacy Technician
Osco Pharmacy
02.1997 - 03.1999
Associate of Arts - Healthcare
University of Phoenix
Pharmacy Technician Certification Board