Jamie Woodley
Hot Springs,AR
Summary
Energetic Office Manager skilled in supporting day-to-day operations and achieving business objectives. Applies advanced organizational, technical, and business knowledge to optimize workflows. Dedicated to providing attentive assistance to office staff and customers and identifying areas for enhancement.
Overview
41
41
years of professional experience
Work History
Office Manager
Ace Handyman Services
Hot Springs Village, AR
04.2022 - Current
- Oversaw staff and efficiently assigned responsibilities within organizational schedule.
- Managed and organized the filing system for records, correspondence, and other documents.
- Efficiently managed incoming communication through various channels such as phone calls, emails, mail and courier services.
- Oversaw the front desk operations, greeting and directing visitors efficiently.
- Maintained financial transparency by verifying accounts payable/receivable transactions.
- Assigned duties to project staff and supervised their execution.
Team Leader
Sykes Call Center
Malvern, AR
07.2009 - 09.2022
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Motivated team members through recognition programs and performance-based incentives.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
Shift Manager
Taco Bell
Caddo Valley, AR
01.2007 - 09.2009
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Assistant Manager
Burger King
Arkadelphia, Arkansas
08.2005 - 08.2009
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Transportation/ Staff Aide
Millcreek of Arkansas
Fordyce, AR
11.2001 - 07.2005
- Assisted teachers with classroom activities and instruction.
- Attended staff meetings and professional development sessions.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Supported special education students in the general education setting by providing accommodations or modifications.
- Monitored student safety while on school grounds or during field trips.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- Implemented behavior management techniques such as redirection or timeouts when necessary.
- Engaged students in meaningful conversations about their interests or daily experiences.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Provided clients with emotional support and companionship.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
- Participated in staff meetings to facilitate program planning, goal setting and implementation.
- Performed linen washing, dishwashing, vacuuming, dusting, and mopping.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered telephones, directed calls, and took messages.
Forklift Operator
International Paper
Gurdon, AR
07.1994 - 09.2004
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Packaged, labeled and tagged goods before transfer.
- Tied and secured loads to prevent shifting or damage to items.
- Performed daily equipment checks to verify proper operation and minimize downtime.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Relocated goods from dock area to appropriate storage locations.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Deboner
Petit Jean Poultry
Gum Spring, AR
08.1988 - 06.1994
- Accurately separated meat from bone for further processing.
- Used hand tools such as knives, saws, cleavers and scissors to remove bones from meat.
- Efficiently trimmed fat and connective tissue from the meat.
- Removed skin from poultry using specialized deboning equipment.
- Inspected product quality and removed any foreign material or defects before packaging.
- Operated automated machinery used in the deboning process.
Shift Leader
McDonald's
Caddo Valley, AR
10.1983 - 07.1988
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
Associate of Arts - General Studies
College of The Ouachitas
Malvern, AR12-2011
Skills
- Workforce Management
- Bookkeeping
- Staff hiring
- Team Supervision
- Expense Reporting
- Operations Management
- Office Management
- Customer Service
- Scheduling
References
References available upon request.
Timeline
Office Manager
Ace Handyman Services
04.2022 - Current
Team Leader
Sykes Call Center
07.2009 - 09.2022
Shift Manager
Taco Bell
01.2007 - 09.2009
Assistant Manager
Burger King
08.2005 - 08.2009
Transportation/ Staff Aide
Millcreek of Arkansas
11.2001 - 07.2005
Forklift Operator
International Paper
07.1994 - 09.2004
Deboner
Petit Jean Poultry
08.1988 - 06.1994
Shift Leader
McDonald's
10.1983 - 07.1988
Associate of Arts - General Studies
College of The Ouachitas
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