Jamie Woolf
Palm Desert,USA
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
16
16
years of professional experience
Work History
General Manager
Red Lobster San Diego CA
08.2022 - 11.2023
- Managed every aspect of the restaurant: Forecasting, labor, food cost, staffing levels for both front of house and heart of house.
- Guest services: Hiring and following up on new employees’ training to ensure that they are trained and following all steps of service and our safety procedures for heart of house.
- Check in vendors and verifying that all orders are up to standard as well as verifying that the restaurant receives everything that they are charged for to keep profit and loss in line.
Service Manager
Sprouts Farmers Market Inc.
06.2021 - 07.2022
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices for service excellence and operational efficiency.
- Implemented inventory management strategies to maintain product availability and minimize waste.
- Monitored compliance with health and safety regulations, ensuring a safe shopping environment.
- Analyzed sales trends to develop action plans for improving product placement and promotions.
- Collaborated with team members to enhance customer engagement through loyalty programs and events.
- Developed training materials for new hires to streamline onboarding processes and improve retention rates.
- Led initiatives to optimize workflow processes, increasing staff productivity and enhancing service delivery.
General Manager
CVS San Diego, CA
05.2010 - 10.2019
- Strategic operation of the front store and pharmacy.
- Accountable for leading a team to produce a profitable store business plan.
- Trained team in behaviors that delivered best in class customer service.
- Developed and implemented strategic plans to maximize sales and profits.
- Key strength in recognizing, training and developing employees to grow and advance within the company.
- References available upon request
Manager
Roy’s
09.2007 - 05.2010
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Developed training programs for staff, enhancing team performance and service quality.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented customer feedback systems to enhance service delivery and client satisfaction.
- Analyzed sales data to identify trends, adjusting strategies to optimize revenue growth.
- Coordinated marketing initiatives, boosting brand visibility and increasing customer engagement.
- Mentored junior managers, fostering leadership skills and promoting a collaborative work environment.
- Led cross-functional teams in project execution, driving operational efficiency and achieving organizational goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Education
High School Diploma - College Prep
South Hills
West Covina, CABusiness Management
Azusa Pacific University
Azusa, CASkills
Point of Sale (POS) system, inventory and supply management, employee scheduling and customer management programs
QUALIFICATIONS
- Energetic, analytical and resourceful. Demonstrates successful team leadership, motivation and management of staff.
- Excellent customer service, communication and people skills.
- Superior attention to detail in all facets of operation including merchandising and loss prevention.
- Able to maintain successful metrics independently, and works well under pressure including deadlines, shifting priorities and company direction.
- Ensuring that customers have a unique, quality experience.
Timeline
General Manager
Red Lobster San Diego CA
08.2022 - 11.2023
Service Manager
Sprouts Farmers Market Inc.
06.2021 - 07.2022
General Manager
CVS San Diego, CA
05.2010 - 10.2019
Manager
Roy’s
09.2007 - 05.2010
High School Diploma - College Prep
South Hills
Business Management
Azusa Pacific University