Open To Work
Jamie Worden
Sioux City
Work Preference
Summary
Dynamic victims advocate excelling in crisis intervention and community collaboration. Successfully facilitates support groups and assists victims through legal and emotional challenges, building trust and resilience. Proven ability to enhance community resources and improve victim support services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Victims Advocate
Centers Against Abuse and Sexual Assault (CAASA)
Sioux City
07.2023 - Current
- Assisted victims of sexual assault during forensic exams, court proceedings, and police interviews.
- Provided emotional support to victims throughout the process and guided them through each step.
- Answered crisis line calls, facilitated support groups, coordinated SART meetings, and collaborated with service organizations.
- Engaged community members to build trust and enhance collaboration.
OnStar Advisor
Mass Markets
Sioux City
10.2021 - 07.2023
- Answer blue button calls for OnStar provide navigation and customer services for customers.
Office Assistant
Southshore Companies
Spencer
08.2018 - 03.2020
- Supported team in executing all office duties, ensuring seamless daily business operations.
- Generated reports, tracked inventory, entered data, assigned truckers to doors, and prepared necessary paperwork.
VMC
Mass Markets
Dakota Dunes
11.2012 - 06.2018
- Assigned enterprise business accounts to account representatives, ensuring appropriate allocation for effective account management.
- Entered new accounts into system, tracked account progress from initiation to completion, and maintained regular communication with account representatives for status updates.
- Facilitated training sessions for new team members.
- Collaborated with supervisor and operations manager to organize games and activities that fostered team engagement.
Education
High school diploma or GED - General Studies
West High School
Sioux City, IASkills
- Victim advocacy
- Crisis intervention
- Crisis response
- Crisis Management
- Legal advocacy
- Youth outreach
- Community outreach
- Community engagement
- Family advocacy
- Direct support
- Support services
- Case management
- Support group facilitation
- Community support
- Human resources
- Organizational skills
- Program coordination
- Time management
- Communication skills
- Problem Resolution
- Data entry
- Data Entry
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
- Computer skills
- Team coordination
- Team collaboration
- Peer support
- Child welfare
- Administrative experience
- Crisis intervention
- Customer service
- Trauma support
Certification
- Certified Victim Advocate, 07/01/23, I have completed the training to become a Certified Sexual Assault Victim Advocate, Domestic Violence Advocate and human trafficking training. I have many certificates for classes I have completed over the last couple of years as well for advocacy.
- Driver's License
Additional Information
Authorized to work in the US for any employer
Awards
- Customer service, 05/01/23, I won the Customer service award for On star. I was asked to join a conference call and surprised with the award while on vacation! Amazing feeling!
- Customer Service Award, 09/01/14, Received the customer service award for giving the best customer service for the project I was on. I have also received an award for having the highest quality score for the year on my project the following year.
Timeline
Victims Advocate
Centers Against Abuse and Sexual Assault (CAASA)
07.2023 - Current
OnStar Advisor
Mass Markets
10.2021 - 07.2023
Office Assistant
Southshore Companies
08.2018 - 03.2020
VMC
Mass Markets
11.2012 - 06.2018
High school diploma or GED - General Studies
West High School