Jamie Wurz
Community Support Specialist
Rome,NY
Work Preference
Summary
Dedicated professional with strong teamwork and problem-solving skills. Proven ability to enhance customer experiences while managing transactions efficiently.
Overview
17
17
years of professional experience
Work History
Cashier/Sales Associate
River Road Greenhouse
Marcy, NY
05.2026 - 07.2026
- Operated point-of-sale system, processing customer transactions efficiently and accurately.
- Assisted customers with product selections, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of sales floor, ensuring a welcoming environment for customers.
- Collaborated with team members to manage inventory, restocking products as needed to meet demand.
- Provided knowledgeable support on plant care and product features, promoting informed purchasing decisions.
Table Games Dealer
Turning Stone Enterprises
berona, new york
09.2022 - 10.2025
- Dealt various table games, ensuring compliance with gaming regulations and operational standards.
- Managed player interactions, fostering a welcoming and engaging gaming environment.
- Monitored game integrity, identifying irregularities and maintaining fair play principles.
- Trained new dealers on game rules, procedures, and customer service best practices.
- Assisted in resolving customer disputes, demonstrating strong problem-solving skills and diplomacy.
Community Support Specialist Supervisor
Staffing Solutions Organization LLC (SSO)
Albany , new york
02.2021 - 03.2022
- Collaborated with multidisciplinary teams to develop tailored support plans for individuals in need.
- Facilitated community outreach programs to enhance service accessibility and engagement.
- Implemented referral systems to connect clients with appropriate resources and services effectively.
- Trained and mentored new staff on best practices in client support and resource navigation.
Electronics Technician II
Mohawk Ltd.
Chadwicks, NY
11.2009 - 10.2019
- Calibrated and repaired electronic components to maintain optimal functionality.
- Diagnosed malfunctions in equipment using advanced testing tools and diagnostic software.
- Developed and implemented preventive maintenance schedules to enhance equipment reliability.
- Trained junior technicians on troubleshooting techniques and safety protocols.
- Maintained company records for compliance with ISO:2009
- Performed periodic audits of workmanship and processes to ensure compliance with written procedures.
- Assisted with inventory audits.
Education
Bachelor of Science - Business/Public Management
SUNY Polytechnic Institute
Utica, NYCertificate in Multicultural Diversity Studies -
Cornell University
Ithaca, NYSkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Cashier/Sales Associate
River Road Greenhouse
05.2026 - 07.2026
Table Games Dealer
Turning Stone Enterprises
09.2022 - 10.2025
Community Support Specialist Supervisor
Staffing Solutions Organization LLC (SSO)
02.2021 - 03.2022
Electronics Technician II
Mohawk Ltd.
11.2009 - 10.2019
Bachelor of Science - Business/Public Management
SUNY Polytechnic Institute
Certificate in Multicultural Diversity Studies -
Cornell University