Summary
Overview
Work History
Education
Skills
Attributes
Awards
Timeline
Generic

Mai Chong Lor

Marysville,CA

Summary

A recent graduate with a Bachelor of Science in Public Health from California State University, Chico, with hands-on experience in various healthcare and customer service roles. Demonstrated expertise in assisting with program analysis, patient services, and fulfilling critical operational duties in fast-paced environments. Adept at problem-solving, time management, and delivering exceptional customer service. Recognized on the Dean’s List for academic excellence and consistently demonstrated a commitment to improving operational efficiency in both healthcare and corporate settings.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate

Amazon
09.2022 - Current
  • Verify the correct items, sizes, and quantities are picked for each order.
  • Pack items securely to prevent damage during shipping.
  • Label packages with the correct shipping information.
  • Conduct regular inventory counts and report any discrepancies or shortages.
  • Address any issues related to incorrect or damaged items before they reach customers.
  • Follow safety guidelines for handling products and operating equipment.
  • Use inventory management and order processing systems to track the progress of orders.
  • Update order status and document fulfillment actions in the system.
  • Work closely with team members to meet daily fulfillment goals and deadlines.
  • Coordinate with other departments (e.g., shipping, customer service) to address order issues.

Program Analyst Internship

Adventist Health and Rideout
01.2022 - 05.2022
  • Assist in collecting and organizing data related to program performance, processes, or outcomes.
  • Analyze data to identify trends, patterns, and areas for improvement.
  • Prepare reports summarizing findings and offering recommendations based on data analysis.
  • Prepare status updates and reports for management and stakeholders, outlining program progress, challenges, and solutions.
  • Assist in developing recommendations for process improvements to enhance program outcomes.
  • Communicate with team members, stakeholders, and vendors to ensure smooth program operations.

Admitting and Patients Access

Adventist Health and Rideout
04.2017 - 05.2017
  • Collect and verify personal, insurance, and medical information from patients during the admission process.
  • Ensure accurate data entry into the facility’s electronic health records (EHR) or registration systems.
  • Explain patient rights, responsibilities, and consent forms as part of the registration process.
  • Greet patients upon arrival, confirm personal and insurance information, and ensure a smooth check-in process.
  • Provide patients with necessary forms, instructions, and information on their visit. Ensure all required documents, consent forms, and medical records are completed and accurate.
  • Maintain confidentiality of patient information in compliance with HIPAA regulations.
  • Provide excellent customer service to patients and their families, answering questions and addressing concerns.
  • Direct patients to the appropriate department or area within the healthcare facility.

Food Server/Stocker

Adventist Health and Rideout
02.2017 - 03.2017
  • Follow specific food safety and sanitation guidelines while preparing meals.
  • Ensure meals meet the appropriate dietary restrictions (e.g., low sodium, low sugar, vegetarian, gluten-free, etc.).
  • Deliver patient meals to individual rooms. Ensure meals are served at the proper temperature and that dietary restrictions are followed.
  • Communicate with dietitians, nurses, or physicians to confirm dietary needs and changes.
  • Maintain a clean and organized kitchen and dining area, adhering to strict food safety protocols.
  • Assist with inventory control by checking food supplies and restocking shelves and storage areas as needed.

Radiology Technician Assistant

Adventist Health and Rideout
11.2016 - 12.2016
  • Prepare and check any required equipment or contrast agents as directed by the radiologic technologist.
  • Help patients into the proper position and assist with changing into gowns or other necessary clothing.
  • Help ensure accurate data entry into the patient’s electronic health record (EHR) system.
  • Assist in maintaining a clean and safe environment in the radiology department by adhering to infection control procedures.
  • Provide support to radiologic technologists and radiologists by preparing imaging materials and ensuring smooth workflow.
  • Ensuring patients are checked in and ready for their exams.

Education

Bachelor of Science - Public Health

California State University, Chico
05.2022

Skills

  • Communication: Fluent in Hmong and English, with strong interpersonal skills to engage with diverse populations and team members
  • Leadership & Teamwork: Able to work both independently and in collaborative environments to meet organizational goals
  • Problem-Solving & Time Management: Proficient in handling multiple tasks, troubleshooting challenges, and prioritizing effectively
  • Flexibility: Adaptable to changing priorities and fast-paced work environments

Attributes

Fluent in Hmong and English

Awards

Dean’s List for College of Natural Science, and Behavioral Social Sciences  2018- 2021

Timeline

Fulfillment Associate

Amazon
09.2022 - Current

Program Analyst Internship

Adventist Health and Rideout
01.2022 - 05.2022

Admitting and Patients Access

Adventist Health and Rideout
04.2017 - 05.2017

Food Server/Stocker

Adventist Health and Rideout
02.2017 - 03.2017

Radiology Technician Assistant

Adventist Health and Rideout
11.2016 - 12.2016

Bachelor of Science - Public Health

California State University, Chico

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Mai Chong Lor