Jamie Yates
West Palm Beach
Summary
Proven to excel in high-pressure environments from my experience in the restaurant industry, I consistently delivered attentive service, contributing to a welcoming dining experience. My ability to quickly adapt and maintain composure underlines my hospitality service expertise.
Overview
5
5
years of professional experience
Work History
Waitress
The Waysider Grille
08.2017 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Barback & Food Runner
Harbor Lights
05.2016 - 08.2016
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Delivered food to customers at bar and tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Waitress
Twisted Pizza
06.2014 - 08.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor Of Arts - Visual Media Arts
Emerson College
Boston, MA05.2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Safe food handling
- Hospitality service expertise
- Order accuracy
- Accurate money handling
- Menu memorization
- Bar terminology
Timeline
Waitress
The Waysider Grille
08.2017 - 03.2019
Barback & Food Runner
Harbor Lights
05.2016 - 08.2016
Waitress
Twisted Pizza
06.2014 - 08.2014
Bachelor Of Arts - Visual Media Arts
Emerson College
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