Jamie Young
Quincy,FL
Summary
Bringing compassionate and dedicated approach to human services, equipped with comprehensive knowledge in client advocacy. Well-versed in hiring packets, supervision of employees, and committed to making meaningful impact by supporting and empowering individuals and communities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Human Services Program Specialist
Florida State Hospital
11.2021 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Supported company growth by effectively filling high-priority positions within tight deadlines.
- Planned, organized, and executed all hospital wide monthly activities/parties
- Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
- Advocated for client needs within mental health services systems, promoting access to appropriate care options.
- Taught WRAP classes to staff and patients
Behavioral Program Specialist
Florida State Hospital
04.2019 - 11.2021
- Increased client engagement in therapeutic activities by utilizing evidence-based practices and individualized approaches.
- Developed strong rapport with clients, fostering trust and open communication throughout the therapeutic process.
- Consistently met or exceeded performance expectations within a demanding workload, demonstrating commitment to client success and organizational excellence.
- Thought outside of the box to organize and conduct activities during pandemic
- Supervise six OPS employees,
- Facilitated peer support groups for clients and staff
Human Services Worker II-OPS
Florida State Hospital
03.2010 - 04.2019
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Hospital wide discharge surveys, ROSC surveys
- Promoted a safe environment for all clients by enforcing facility rules/regulations effectively and consistently handling challenging situations professionally.
- Trained new staff members on agency policies, procedures, and best practices within the human services field.
Human Services Worker I-OPS
Florida State Hospital
06.2007 - 03.2010
- Assisted clients in developing and setting realistic goals to promote positive change.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
High School Diploma -
Robert F. Munroe
Quincy, FL05.2004
Some College (No Degree) - English
Tallahassee Community College
TallahasseeSkills
- Workload prioritization
- Verbal communication
- Client advocacy
- Multicultural sensitivity
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Certified in CPR/AED
- Professionalism
- Customer service
- Collaboration and teamwork
Certification
Certified Recovery Peer Specialist-Family
Timeline
Senior Human Services Program Specialist
Florida State Hospital
11.2021 - Current
Behavioral Program Specialist
Florida State Hospital
04.2019 - 11.2021
Human Services Worker II-OPS
Florida State Hospital
03.2010 - 04.2019
Human Services Worker I-OPS
Florida State Hospital
06.2007 - 03.2010
High School Diploma -
Robert F. Munroe
Some College (No Degree) - English
Tallahassee Community College
Certified Recovery Peer Specialist-Family
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