Open Dental
Jamie Zari
Insurance Coordinator
Valencia,CA
Summary
Dependable professional with years of leadership experience in the healthcare industry, a passion for delivering superb customer service, and a proven track record of handling a wide range of responsibilities seeking opportunity to expand skills and contribute to company success.
Overview
13
13
years of professional experience
Work History
DENTAL OFFICE MANAGER
Skyline Smiles
Santa Clarita, CA
06.2023 - Current
- Efficiently managed day to day operations at the dental office, overseeing administrative and clinical staff, including hiring, training, and supervision
- Manage patient records, ensuring confidentiality, and compliance with HIPPA regulations
- Present and review treatment plans with patients, including explaining the importance of recommended treatments and potential consequences of delays
- Skillfully managed insurance claim submissions, ensuring timely filing of completed treatment and pre-authorizations
- Monitor the status of submitted claims to track processing and resolve any denials or rejections
- Investigate and resolve claim discrepancies and errors promptly
- Accurately code dental procedures using CDT (Current Dental Terminology) codes and ensure proper documentation and coding for various dental treatments
- Manage patient billing, including the collection of fees, generating invoices, and coordinating payment plans
- Demonstrated proficiency in Dentrix Ascend software, effectively managing patient accounts and treatment plans
- Set up licensing and marketing of new hybrid Dental Assisting Academy program.
DENTAL INSURANCE BILLER
Pure Dentistry
Santa Clarita, CA
07.2014 - 06.2023
- Responsible for accurate insurance claim submissions for pre-authorizations and completed treatment in a timely manner
- Managed past due claims, submitting additional information as requested and wrote appeal letters as needed for any denied claims
- Assisted office manager by preparing employee payroll reports, monthly and daily income and production reports, and collection reports for review
- Assisted in overseeing doctor, hygiene and staffing coverage
- Assisted in setting up computer workstations and troubleshooted any technical issues with computers, printers, software, internet and phones
- Efficient in Open Dental and Yapi software to generate reports, create and present treatment plans, schedule appointments, check in and out patients, and post payments and adjustments to patient accounts
- Managed past due accounts, generated collection letters and phone calls on a monthly basis for the purpose of getting accounts to appropriate collection status by set deadlines
- Prepared treatment plans and verified insurance eligibility and benefits to provide accurate estimates for recommended treatment and help patients to maximize dental benefits
- Utilized the Waitlisting list, Recall and Pending Treatment reports to make phone calls, send text messages or emails to fill openings on the schedule daily to meet production goals.
DENTAL OFFICE MANAGER
Gilbertson Orthodontics
Newhall, CA
05.2010 - 12.2013
- Created and implemented new systems, forms and ideas to improve the practice and promoted marketing strategies to help meet production and collection goals
- Generated monthly and yearly reports to analyze the progress of the practice and review with the orthodontist
- Managed and oversaw the recruitment, orientation and training of new staff and cross trained existing staff
- Prepared and conducted annual staff performance evaluations with employees
- Coordinated and conducted all staff meetings including morning huddles and monthly meetings
- Responsible for maintaining and troubleshooting all computer, network and software upgrades and issues
- Managed and oversaw patient accounts and submission of all insurance claims
- Presented financial options to patients and created all new patient contracts and monthly payment schedules in practice software, Ortho2.
Education
HEALTH INFORMATION TECHNOLOGY
Tidewater Community College
Virginia Beach, VASkills
Insurance Verification & Eligibility
Insurance Claims Submission
Insurance Denials & Appeals
Insurance Credentialing
Dental & Medical Terminology
Staff Management & Training
Office Meetings
Attention to detail
Customer service skills
Software
Dentrix Ascend
Dentrix
Ortho 2
Yapi
MS Office Suite
Google Suite
Paychex Flex
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DENTAL OFFICE MANAGER
Skyline Smiles
06.2023 - Current
DENTAL INSURANCE BILLER
Pure Dentistry
07.2014 - 06.2023
DENTAL OFFICE MANAGER
Gilbertson Orthodontics
05.2010 - 12.2013
HEALTH INFORMATION TECHNOLOGY
Tidewater Community College