Jamie Zumbek
Lenoir City,TN
Summary
Results-driven Sales Team Manager with expertise in directing and developing high-performing teams to meet organizational goals. Strong in strategic planning, team leadership, and conflict resolution. Skilled at building relationships across all levels to enhance collaboration and drive business outcomes, leading to improved sales productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Team Manager
Belk Department Store
11.2015 - Current
- Led sales floor teams across Belk department store department departments.
- Monitored sales goals, floor performance, and daily team activities.
- Coached associates on selling techniques, service standards, and product knowledge.
- Scheduled coverage for peak traffic and special sales events.
- Resolved customer concerns with clear, professional communication.
- Trained new hires on register procedures and store policies.
- Mentored junior members of the sales team on best practices in lead generation tactics.
- Coordinated merchandising updates with store visual standards.
- Participated in trade shows and other events as an ambassador of the company's brand.
Sales Team Manager
Belk Department Store
Knoxville, TN
11.2015 - Current
- Led sales associates in customer service,sales, all metrics, and all pos issues
- Coached associates on selling techniques, service standards, and product knowledge to enhance overall sales effectiveness.
- Developed and inspired associates by building confidence in their skills and talents.
- Interviewed and hired for all areas of the store
- Facilitated accountability among associates to improve team productivity.
- Resolved customer concerns with clear, professional communication.
- Trained new hires on register procedures and store policies.
- Analyzed sales data to identify areas of improvement in the sales process.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Conducted regular meetings with the sales team to review goals, discuss challenges, and strategize for upcoming campaigns.
- Partnered with department leaders to support inventory and replenishment.
- Monitored sales goals, floor performance, and daily team activities.
- Supported sales team members to drive growth and development.
- Monitored competitors' activities in order to adjust pricing strategies accordingly.
- Managed a team of 10+ sales representatives, providing feedback on performance and coaching.
- Mentored junior members of the sales team on best practices in lead generation tactics.
Education
DOWNERS GROVE SOUTH
Downers Grove, ILSkills
- Sales operations
- Point of sale
- Sales reporting
- Inventory replenishment
- Retail operations
- Sales planning
- Sales processes
- Sales coaching
- Sales presentation
- Workforce scheduling
- Promotional sales events
- Customer relationship management
- Client relationship management
- Vendor management
- Vendor relationship management
- Data-driven decision making
- Performance coaching
- Sales team training
- Training and development
- Team leadership
- Staff management
- Clear communication
- Verbal and written communication
- Problem solving
- Analytical problem solver
- Conflict resolution
- Accountable decision making
- Goal setting
- Exceeds sales goals
- Prospecting skills
- Cold calling
- Motivational skills
- Social media savvy
- Strategic planning
- Operations
- Brand-building strategies
- Goals and performance
- Contact follow-up
- Product knowledge
- Product knowledge
Accomplishments
- Belk Leadership Award (2025)
- High Motivational Leader (2020)
Affiliations
- Reading
- Hiking
- Walking my dogs
- Meditating
Timeline
Sales Team Manager
Belk Department Store
11.2015 - Current
Sales Team Manager
Belk Department Store
11.2015 - Current
DOWNERS GROVE SOUTH