Jamie Ann Hill-Keith
Rochester,United States
Summary
Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Clerk
RUSH-HENRIETTA CENTRAL SCHOOL DISTRICT
04.2022 - Current
- Directed phone inquiries and answered parents' questions.
- Greeted visitors and parents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated parental information in the database for accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to staff.
- Provided clerical support, addressing routine, and special requirements.
- Processed incoming and outgoing mail, sorting and distributing to the correct staff and departments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to parent and other educational establishment inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed daily logs for management review.
Stay-at-Home Mom
12.2021 - 04.2022
Practice Manager
Highland Hospital
01.2021 - 12.2021
- Practice Manager for Geriatrics and Medicine Associates
- Provided outstanding support to the entire staff, which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Handled job duties for staff members which were unavailable or out of office.
- Created and implemented organizational policies and procedures.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- I managed 35 employees with various personalities and from different cultures for 24 physician practices, including 10 other specialty practices.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Provided supervision and management to team of support personnel.
- Ordered all pharmacy supplies and kept check on inventory levels.
Billing Manager
Highland Hospital
05.2019 - 01.2021
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- I have worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed billing, collection, and reporting functions for the office, generating over $5 million annually.
- Utilized financial software to prepare consolidated financial statements.
- Created financial dashboards to provide insights into key performance indicators.
- Complied with established internal controls and policies.
- Worked with insurance representatives to develop payment plans and bring accounts current.
- Conducted performance reviews and implemented improvement plans.
- Established and checked coding procedures, monitored reports, and updated internal files.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Billing Supervisor
Highland Hospital
09.2018 - 05.2019
- Coordinated with other internal departments and customers to keep operations running smoothly and solve routine and complex problems.
- Developed and implemented improvements to the billing system to maximize efficiency, reduce delinquency, and increase accuracy.
- I reviewed documentation for compliance with requirements and accuracy of information.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Maintained current accounts through aged revenue reporting.
- Researched and followed up on denied insurance claims.
- Reviewed services rendered and completed to reconcile codes.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Devised new methods to improve billing workflows.
- Verified proper ICD-9 coding on claims.
- Analyzed medical records to satisfy insurance company mandates.
- Reviewed outgoing bills for eligibility and accurateness.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Delivered timely and accurate charge submissions.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
Reimbursement Operations Supervisor
RadNet
09.2017 - 05.2019
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
Medical Billing Specialist
HCR HomeCare
09.2016 - 09.2017
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Posted and adjusted payments from insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Precisely evaluated and verified benefits and eligibility.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Managed collections claims for unpaid bills against estates of debtors.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Staff Accountant
University Of Rochester, Strong Memorial Hospital
03.2013 - 09.2016
- Reconciliation of accounts, research missing or unmatched payments, work in Flowcast and workday systems
- I ran reports for data collection for department and providers
- Research payment posting on patient invoices and resolve balance issues
- Review and prep
- Co-payment encounters for audits.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Evaluated and improved financial records to make important business decisions.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Diminished outstanding debts by analyzing accounts for issues.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
Bachelor of Science - Health/Health Care Administration/Management
Roberts Wesleyan University
Rochester, NY05.2016
Associate of Science - Liberal Arts and Sciences/Liberal Studies
Monroe Community College
Rochester, NY01.2004
Skills
- Google Sheets
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer Service
- Data Analysis
- Teamwork
- IDX Systems
- Flowcast
- Schedule Management
- Database Entry
- Office Supply Management
- Schedule and Calendar Management
- Billing and Coding
- Medical Terminology
- Patient Charting
- File Maintenance
- Scheduling and Calendar Management
- Appointment Setting
- Billing and Invoicing
- Word Processing
- Cash Handling
- Problem-Solving Skills
- Insurance Verification
- Administrative Skills
- Listening Skills
- Conflict Management
- Data Entry
- Effective Planning
- Time Management
Certification
- Notary - Monroe County, 04/2020, 07/2023, currently renewing
- Certified Medical Coder (CMC) - Project Management Institute, 07/2020, 07/2021
Additional Information
Notary Public in Monroe County, NY
Timeline
Front Office Clerk
RUSH-HENRIETTA CENTRAL SCHOOL DISTRICT
04.2022 - Current
Stay-at-Home Mom
12.2021 - 04.2022
Practice Manager
Highland Hospital
01.2021 - 12.2021
Billing Manager
Highland Hospital
05.2019 - 01.2021
Billing Supervisor
Highland Hospital
09.2018 - 05.2019
Reimbursement Operations Supervisor
RadNet
09.2017 - 05.2019
Medical Billing Specialist
HCR HomeCare
09.2016 - 09.2017
Staff Accountant
University Of Rochester, Strong Memorial Hospital
03.2013 - 09.2016
Bachelor of Science - Health/Health Care Administration/Management
Roberts Wesleyan University
Associate of Science - Liberal Arts and Sciences/Liberal Studies
Monroe Community College
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