Jamie "Ashleigh" Dykes
Bradenton,FL
Summary
Highly motivate and organized individual dedicated to provide excellent customer service by cultivating positive customer experiences and contributing to the company success. Team player with positive attitude and experience leading others. Quick learner who is open to learning new things.
Overview
6
6
years of professional experience
Work History
Office Manager
Realtor Association of Sarasota & Manatee
Bradenton, FL
10.2023 - Current
- Responsible for managing the Bradenton office location by coordinating and directing responsibilities to Bradenton office staff, ordering and maintaining office and building supply inventories, and scheduling and supervision of vendors.
- Coordinates room rentals at both office locations by processing rental reservations, invoicing and payments, maintaining room rental calendar, and prepare rooms (or coordinate with appropriate staff) for rentals.
- Assist with membership by processing applications, membership changes, transfers, suspensions, and terminations, preparing and processing membership dues invoices, maintaining membership records in CRM, and providing excellent customer service when answering phone calls and emails.
- Managing the Realtor Stores at both Bradenton and Sarasota offices by ordering store inventory to maintain supply levels, creating monthly store reports, researching new inventory to increase store offerings, and managing display of store items.
Member Service Coordinator
Realtor Association of Sarasota & Manatee
Bradenton, FL
05.2023 - 10.2023
- Assisted with membership by processing applications, membership changes, transfers, suspensions, and terminations, preparing and processing membership dues invoices, maintaining membership records in CRM, and providing excellent customer service when answering phone calls and emails.
- Coordinated room rentals at both office locations by processing rental reservations, invoicing and payments, maintaining room rental calendar, and prepare rooms (or coordinate with appropriate staff) for rentals.
- Supported the coordination and execution of events, meetings, and activities by greeting and checking in attendees, taking attendance, assisting with registration, and monitoring classes.
Association Services Coordinator
Realtor Association of Sarasota & Manatee
Bradenton, FL
04.2023 - 05.2023
- Provided overall customer service for Bradenton office by answering and directing phone calls, assisting members with set-up and support of lockbox and services, and answering general membership inquiries.
- Assisted members and customers with purchases of Realtor Store products, and helped maintain tore inventory.
Office Manager
The Bridge Church
Bradenton, FL
01.2022 - 11.2022
- Managed and maintained the church database, church-wide calendar, office supplies, and individual staff calendars.
- Planned and coordinated meetings, Sunday services, and other annual events.
- Designed monthly newsletters and wrote and sent out church-wide communication.
Student Pastor Admin Assistant
The Bridge Church
Bradenton, FL
02.2020 - 08.2022
- Assisted the Student Pastor with administrative tasks, communicating to parents and students, monitoring budget needs, maintaining accurate records of attendance, and other daily tasks.
- Helped organize and plan weekly student ministry meetings, camps, and other events.
- Cultivated relationships with parents of students by providing guidance and support.
- Provided pastoral care to students in the form of counseling, mentoring and discipleship.
Customer Engagement Specialist
WayCool Software
Remote
09.2019 - 12.2021
- Provided excellent customer service by answering questions and providing assistance via live chat and/or email
- Created and wrote clear and concise help articles for customers to learn and better understand the software.
- Drafted customized emails, newsletters, surveys and other materials to engage customers.
Spa Lead
St. Vincent's One Nineteen
Birmingham, AL
10.2018 - 09.2019
- Helped lead the Patient & Visitor Liaison in the spa by training and teaching daily spa procedures.
- Assisted the Spa Manager with attending Atlanta Market and assisting in purchasing new product lines, setting price for new products, merchandising, administrative tasks, and planning special spa events.
Patient & Visitor Liaison
St. Vincent's One Nineteen
Birmingham, AL
08.2018 - 10.2018
- Provided excellent customer service through working at the front desk, fitness desk, or spa.
- Assisted customers in person or on the phone in directing them to the correct doctor's office, answering questions, or scheduling spa appointments.
Education
Certificate of Ministry and Leadership - Ministry
Highlands College
05-2014
High School Diploma -
Springville High School
Springville, AL05-2012
Skills
- Employee Supervision
- Staff hiring
- Staff Management
- Office Management
- Supply Management
- Inventory Control
- Data Entry
- Administrative Support
- Customer Service
- Event Coordination
- Scheduling Coordination
- Scheduling and calendar management
- Employee Training
- Office Administration
- Organizational Skills
- Document Management
- Meeting planning
- Database Administration
- Client service and support
- Written Communication
Serving Experience
- Student Director & Creative Assistant, ONEeighty Church, Springville, AL, 01/2018 - 08/2019, Assisted Student Pastor with weekly tasks., Served as Camp Director and helps with all planning for student trips.
- Social Media Coordinator & Volunteer, The Move Church, Nashville, TN, 05/2015 - 06/2016, Creatively planned and created all social media post., Assisted pastor and other church staff creatively and administratively.
- Internship, Church of the Highlands, Birmingham, Alabama, 08/2014 - 05/2015, Assisted in inputting data, emailing and contacting members, planning events, and with other need admin areas., Skilled in the following Microsoft Office programs: Word, Excel, and Powerpoint.
- Internship, Celebration Church Northern Ireland, Craigavon, Northern Ireland, 12/2013 - 01/2014, Reassessed the church's online database and developed a process to gather and enter accurate data., Created, edited, and uploaded podcast of weekly Sunday services and Christmas services.
- Northern Ireland Mission Trip, Celebration Church Northern Ireland, Craigavon, Northern Ireland, 06/2012, Served on an evangelistic team witnessing to the youth of Craigavon., Worked closely with Living Hope Community Church on the Isle of Man building relationships with the local community.
References
- Ryan Wade, Family Pastor of Cornerstone Church (Gadsden, AL), rwade1012@icloud.com, 205-914-4134
- Courtney Beaver, Financial Director at the Bridge Church (Bradenton, FL), courtneyjbeaver@gmail.com, 941-518-7084
- Ashley Hess, Business Service Lead at St. Vincent's One Nineteen, ashleyhess711@gmail.com, 205-527-0746
Timeline
Office Manager
Realtor Association of Sarasota & Manatee
10.2023 - Current
Member Service Coordinator
Realtor Association of Sarasota & Manatee
05.2023 - 10.2023
Association Services Coordinator
Realtor Association of Sarasota & Manatee
04.2023 - 05.2023
Office Manager
The Bridge Church
01.2022 - 11.2022
Student Pastor Admin Assistant
The Bridge Church
02.2020 - 08.2022
Customer Engagement Specialist
WayCool Software
09.2019 - 12.2021
Spa Lead
St. Vincent's One Nineteen
10.2018 - 09.2019
Patient & Visitor Liaison
St. Vincent's One Nineteen
08.2018 - 10.2018
Certificate of Ministry and Leadership - Ministry
Highlands College
High School Diploma -
Springville High School
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