Hi, I’m
JAMIE BOWMAN
Altamonte Springs,FL
Work Preference
Overview
15
years of professional experience
Work History
American National UniversityOrlando, Fl
Admissions Representative
02.2025 - Current
Job overview
- Meeting and engaging with prospective students
- Guiding students through the admissions process
- Promoting the institution to encourage enrollment
- Evaluate applications
- Provide information about academic programs, financial aid, and the University
- Provide admission counseling to prospective students throughout the application and financial aid process
Republic ServicesOrlando, Fl
Logistics Analyst / Dispatcher
04.2022 - 02.2025
Job overview
- Report driver performance issues to appropriate management for resolution
- Use RISE Map’s visibility to respond to same day changes or next day planning for the service needs of our customers, to drive on-route efficiencies and improve route design by identifying patterns
- Collect, interpret, and analyze various types of logistics data including asset reliability, and other route data to make decisions that increase overall routing accuracy
- Understand missed pickups, service commitments, and KPM goals
- Create routes with maximized capacity and review loads per driver, per day goals
- Updating customers, and geocoding daily to improve route efficiencies
Waste ConnectionsAltamonte Springs, Fl
Customer Service Representative
02.2019 - 04.2022
Job overview
- Work in a fast-paced high call volume and email environment
- Spoke with customers and received orders for new service or change in service
- Determine charges for service requested, collects deposits, prepares change of service and issue discontinuance orders, resolve problems and complaints
- Adjust complaints concerning billing or service rendered, referring complaints
- Deliver services to customers in a manner that promotes goodwill
- Promote company standard operating procedures, which assure efficiency
Prime TherapeuticsOrlando, FL
Customer Service Representative
07.2018 - 01.2019
Job overview
- Handled customer service inquiries through high call volume, email and chat from Members, Patients, Pharmacies, Dr. Offices, Insurance Companies as well as Third Party Companies
- Assisted members in understanding and maximizing the use of their pharmacy distribution program and their pharmacy benefits
- Handled intake and status of Prior Authorization requests
- Document information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Communicate inquiries to Patients, Pharmacies, Doctors, or Nursing team
- Pharmacy Benefits Management
Medical Claims ResourcesJacksonville, FL
Jr. Account Executive
08.2016 - 07.2018
Job overview
- Answered multi phone lines and emails
- Spoke with insurance companies, verifying benefits (co-pays, deductibles and allowed amounts)
- Spoke with patients regarding balances as well as billing patients
- Submitted claims through paper and electronically
- Identify codes, credits, adjustments, and refunds
- Billing for Multiple Dermatology Offices
Express ScriptsSaint Mary’s, GA
Patient Care Advocate
01.2013 - 08.2016
Job overview
- Handled customer service inquiries from Members, Patients, Pharmacies, Dr. Offices, Insurance Companies through high call volume email and chat; as well as Third Party Companies
- Assisted members in understanding and maximizing the use of their pharmacy distribution program and their pharmacy benefits
- Handled intake and status of Prior Authorization requests
- Used computerized systems to gather information, processed refills, advise claim information and EOB’s, document information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
- Handled billing and payment matters, responded to questions regarding balances and benefits
- Pharmacy Benefits Management
Aon HewittOrlando, FL
Medical Insurance/Billing Verification Specialist
08.2010 - 12.2012
Job overview
- Specialized in medical insurance dependent verification for outside employers
- Verified employees dependents for health insurance
- Advised customers on required documents, deadlines, and process
- Made outbound/received inbound calls to and from patients regarding need of updated insurance, documentation needed for continuation of care, remained up-to-date and adhered to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Complaint resolution
Team development
Customer service
Call management
Adaptive team player
Multi-line phone talent
Product and service solutions
Dispute resolution
Follow-up skills
Critical thinking
Computer proficiency
Building rapport
Multi-task management
Call center procedures
Call center experience
Positive and professional
Call center operations
Education
Keiser UniversityOrlando, FL
University High SchoolOrlando, FL
GED
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Timeline
Admissions Representative
American National University
02.2025 - Current
Logistics Analyst / Dispatcher
Republic Services
04.2022 - 02.2025
Customer Service Representative
Waste Connections
02.2019 - 04.2022
Customer Service Representative
Prime Therapeutics
07.2018 - 01.2019
Jr. Account Executive
Medical Claims Resources
08.2016 - 07.2018
Patient Care Advocate
Express Scripts
01.2013 - 08.2016
Medical Insurance/Billing Verification Specialist
Aon Hewitt
08.2010 - 12.2012
Keiser University
University High School
GED