Jamie C. Saulsbury
Bellingham
Summary
Experienced in Retail with excellent customer and staff management skills. Customer Service oriented with strong ability to communicate effectively will all audiences.
Overview
25
25
years of professional experience
Work History
Assistant Branch Manager
Peoples Bank
Lynden
11.2012 - Current
- Successfully lead day-to-day operations by implementation of short-term and long-term strategies to achieve expected results and goals.
- Manage scheduling, training and inventory control.
- Recruit, hire, train and coach staff.
- Build strong operational teams.
- Address customer concerns with suitable solutions.
- Deliver positive customer experiences by implementing effective quality assurance practices.
- Motivate and evaluate staff for performance improvement and goal achievement.
- Successfully lead and manage branch operations, loss control and compliance
- Fulfilling successful branch certifications as well as branch audits
- Provides support to staff, peers and retail departments
- Monitors transactions for signs of fraudulent activity and suspicious behavior.
Operations Officer
Frontier Bank
Bellingham
01.2001 - 04.2010
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve goals.
- Built strong operational teams.
- Managed scheduling and training.
- Implemented policies and standard operating procedures and managed quality and customer service.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Education
High School Diploma -
Granite Falls High School
Granite Falls, WA06-1997
Skills
- Extremely organized
- Strong Verbal Communication
- Customer Service
- Decision Making
- Team Leadership
- Policies and Procedures Implementation
- Staff Management
- Employee Motivation
- Staff Training and Development
- Problem-Solving
- Demonstrated ability to interact effectively with senior management
- Professional and confidential demeanor
- Daily operations
- Quality assurance
- Team building
- Adaptability
- Risk management
References
Available upon Request
Timeline
Assistant Branch Manager
Peoples Bank
11.2012 - Current
Operations Officer
Frontier Bank
01.2001 - 04.2010
High School Diploma -
Granite Falls High School