Jamiece Archie
Georgetown,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry, looking to expand into remote service field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Membership Manager
Anytime Fitness
Georgetown, SC
03.2020 - Current
- Responsible for operations, billing, and sales
- Oversee day to day operations with little no supervision, maintain cleanliness of the gym, and conduct membership interviews.
- Monitored member feedback to ensure satisfaction with services provided.
- Resolved any customer service issues that arose from existing members.
- Responded promptly to inquiries from prospective or current members about benefits and services offered.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Certified Operations Manager
The UPS Store 2978
Pawleys Island, SC
01.2017 - 03.2020
- Responsible for operations and training for the store
- Open and close the store, manage productivity, ensure world-class customer service, monitor control and expenses.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Call Center Coordinator
Carolina Health Specialists
Myrtle Beach, SC
05.2017 - 07.2017
- Followed HIPAA guidelines and assisted clients with appointments, prescription refills, and updated personal information.
- Answered incoming calls and provided technical support to customers.
- Maintained up-to-date knowledge of products, services, processes, procedures, regulations.
- Ensured that all customer inquiries were answered promptly and professionally.
Service Response Center Representative
Sodexo Inc. And Affiliated Companies
Georgetown, SC
02.2017 - 04.2017
- Worked in the Service Response Center for Sodexo, answering incoming calls and making outbound calls to clients hospitalized in Tidelands Hospital Systems
- Verified meal plans, dietary supplements, and submitted meal tickets.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Support Staff
Kelly Services
Myrtle Beach, SC
09.2014 - 02.2017
- Provided office support for The Waccamaw Center for Mental Health, including answering phones, maintaining schedules, checking in/out clients, and assisting with administrative tasks.
- Coordinated with department managers to adjust employee schedules as needed.
- Scheduled and confirmed appointments.
Certified Nursing Assistant
The Lakes at Litchfield
Pawley's Island, SC
03.2014 - 09.2014
- Provided direct patient care for residents, assisting with activities of daily living and observing for any health concerns.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Certified Nursing Assistant
Prince George Healthcare Center
Georgetown, SC
02.2013 - 08.2013
- Provided direct patient care for residents, assisting with activities of daily living and observing for any health concerns.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Cashier
Walmart Super Center Store
Georgetown, SC
08.2012 - 02.2013
- Rendered service to customers by ringing up purchases, returning articles to departments, and maintaining store cleanliness.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
Customer Service Representative
RemX Staffing Specialists
King of Prussia, PA
12.2011 - 05.2012
- Provided customer service for a Medicare Part D Prescription Drug Plan, answering inquiries regarding plan design, copays, and billing.
SUV Driver
AA&D Transportation
Raleigh, NC
10.2010 - 01.2011
- Provided transportation for special needs children to and from schools, documenting attendance and pick-up/drop-off times.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Customer Care Agent
Applied Computer Services (ACS)
Raleigh, NC
05.2008 - 10.2008
- Provided customer service to Medicare Part D consumers regarding prescription drug coverage plans and copays.
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolved customer complaints in a professional manner.
- Identified customer needs and provided appropriate solutions.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
Customer Service Clerk/Cashier
The UPS Store
Georgetown, SC
05.2002 - 11.2006
- Handled packaging, shipping, copying, faxing, and special printing jobs for customers.
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Maintained accurate records of customer interactions and transactions.
- Identified opportunities to increase sales through cross-selling products or services.
Education
Certified Nursing Assistant Certificate -
Horry-Georgetown Technical College
01-2011
Diploma -
Georgetown High School
Georgetown, SC01-2000
Skills
- Excellent written and verbal communication skills
- Eye for detail
- Productive in high volume, high stress environment
- Highly productive in the use of Microsoft Office and Microsoft Outlook
- Ability to adapt to difficult situations
- Self-starter with a "can do" attitude
- Typing speed of 50 wpm
- Strong Organization
- Schedule Management
- Budget Management
- Customer Service
- Microsoft Office expertise
- Brand Awareness
- Attention to Detail
Cover Letter
Dear Sir/ Madam, I read with interest your posting for the Customer Service position. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. As my resume indicates, I possess more than 10 years of progressive experience in the customer service, administrative, and health care fields, most with little to no supervision, making me an ideal candidate for remote work from home experiences as well. My professional history includes positions such as Certified Nurse's Assistant, as well as a Call Center Coordinator, Administrative Support, and most recently, my responsibilities as Manager matches the qualifications you are seeking. As Membership Manager of Anytime Fitness, my responsibilities include a wide spectrum of various tasks on a daily bases. I am eager to join an organization that has career advancement opportunities. I require the base pay for this position and, I am confident in my abilities to work efficiently with minimal to no supervision. I have attached my resume for your review and I look forward to speaking with you further regarding your available position. Thank you for your consideration. Sincerely, Jamiece C. Archie
References
- Rev. Jason L. Coakley, MBA, GCDFi, Waccamaw Regional Career Specialist, Georgetown Career Center, 3264 South Island Road, Georgetown, SC, 29440, 803.760.3364
- Renae Strickland, Office Manager/Medical Records Clerk, Waccamaw Mental Health, 525 Lafayette Cir., Georgetown, SC, 29440, 843.546.6107
- Natasha Boyd, Intake/Billing Specialist, Waccamaw Mental Health, 525 Lafayette Cir., Georgetown, SC, 29440, 843.546.6107
- Minister William B. Garrett, Certified Community Health Worker, Tideland Community Health Care Network, 2659 Powell Road, Georgetown, SC, 29440, 843.325.8026
- Evangelist Ross E. Woodberry, Self Check-Out Host & Cashier, Wal Mart Store, Maria Drive, Georgetown, SC, 843.318.6388
Quote
I am fearfully and wonderfully made by the Almighty, given purpose to do do everything in the spirit of excellence.
-Me
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Membership Manager
Anytime Fitness
03.2020 - Current
Call Center Coordinator
Carolina Health Specialists
05.2017 - 07.2017
Service Response Center Representative
Sodexo Inc. And Affiliated Companies
02.2017 - 04.2017
Certified Operations Manager
The UPS Store 2978
01.2017 - 03.2020
Support Staff
Kelly Services
09.2014 - 02.2017
Certified Nursing Assistant
The Lakes at Litchfield
03.2014 - 09.2014
Certified Nursing Assistant
Prince George Healthcare Center
02.2013 - 08.2013
Cashier
Walmart Super Center Store
08.2012 - 02.2013
Customer Service Representative
RemX Staffing Specialists
12.2011 - 05.2012
SUV Driver
AA&D Transportation
10.2010 - 01.2011
Customer Care Agent
Applied Computer Services (ACS)
05.2008 - 10.2008
Customer Service Clerk/Cashier
The UPS Store
05.2002 - 11.2006
Certified Nursing Assistant Certificate -
Horry-Georgetown Technical College
Diploma -
Georgetown High School