Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

JAMIE COOK

Charlotte,NC

Summary

Master's-level healthcare professional with hands-on experience in healthcare operations, scheduling, and cross-functional coordination in home health and outpatient settings. Known for streamlining workflows, improving patient-facing processes, and supporting care delivery involving chronic and acute therapy. Excels in EMR documentation, administrative leadership, and adapting to tech-enabled healthcare environments.

Overview

9
9
years of professional experience

Work History

Healthcare Operations Coordinator

KabaFusion
Charlotte, NC
04.2024 - Current
  • Support clinical delivery of chronic and acute therapy through coordinated intake, scheduling, and patient communication.
  • Serve as the central point for referral intake and insurance verification, accelerating care start times and reducing processing delays.
  • Maintain CPR+ EMR records and assist with training new staff on internal procedures and documentation standards.
  • Liaise between patients, physicians, and nursing teams to ensure timely updates, service confirmations, and effective care transitions.
  • Monitor office supply inventory and assist with budget-conscious ordering to support operational continuity.

Office Manager

Option Care Health
Charlotte, NC
11.2022 - 04.2024
  • Directed front-office operations for a multidisciplinary team in home health, optimizing patient scheduling and internal communication workflows.
  • Managed end-to-end billing documentation, insurance verification, and patient record accuracy in accordance with HIPAA regulations.
  • Coordinated with healthcare professionals, vendors, and patients to resolve service issues and ensure seamless care continuity.
  • Led improvements in intake organization and data tracking, contributing to reduced paperwork errors and better audit readiness.

Administrative Assistant

U.S. Department of Agriculture
Tupelo, MS
07.2021 - 11.2022
  • Provided administrative support to leadership teams managing multi-million-dollar grant and agricultural assistance programs.
  • Maintained organized databases, tracked program participation, and ensured compliance with federal reporting standards.
  • Scheduled and coordinated high-level department meetings, briefings, and external stakeholder communications.

Lead Teller

Renasant Bank
Belden, MS
08.2016 - 07.2021
  • Supervised daily financial operations and teller team performance, ensuring policy compliance and balanced reporting.
  • Handled customer inquiries, complex transactions, and daily cash flows totaling $100K+, achieving 100% balance accuracy.
  • Trained junior tellers and implemented workflow improvements that enhanced transaction efficiency and client service.

Education

Master of Arts - Healthcare Administration

Claremont Lincoln University
Claremont, CA
05-2022

Bachelor of Arts - Allied Health, Psychology

University of Mississippi
Oxford, MS
05-2020

Skills

  • Healthcare Administration & Operations
  • Chronic & Acute Therapy Coordination (Home Health)
  • EMR Systems: CPR (Home Infusion), Epic (In Progress)
  • Scheduling & Workflow Management
  • Insurance Verification & Billing
  • Regulatory Compliance (HIPAA)
  • Microsoft Office Suite (Excel, Outlook, Word)
  • Patient & Provider Communication
  • Process Improvement
  • Cross-Functional Collaboration

Affiliations

Delta Sigma Theta Sorority, Inc. | Member since 2019

Timeline

Healthcare Operations Coordinator

KabaFusion
04.2024 - Current

Office Manager

Option Care Health
11.2022 - 04.2024

Administrative Assistant

U.S. Department of Agriculture
07.2021 - 11.2022

Lead Teller

Renasant Bank
08.2016 - 07.2021

Master of Arts - Healthcare Administration

Claremont Lincoln University

Bachelor of Arts - Allied Health, Psychology

University of Mississippi

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