Summary
Work History
Education
Skills
Timeline
Generic

Jamie Craig Quimby

FAIRVIEW,NC

Summary

Well-rounded, possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Tech-savvy and smart, equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Support administrative needs of unit by efficiently coordinating paperwork, records and supplies to meet typical demands. Respectful and compassionate with patients and always ready to resolve diverse needs with upbeat and knowledgeable assistance. Service-oriented, reliable and hardworking team player. Well-versed in organizing patient records, replenishing supplies and handling multi-line phone systems in high-volume medical departments. Transcribes and transmits orders, scans and stores records and coordinates different forms. Technically advanced and highly organized with skills in managing files and documenting new information. Dedicated Unit Clerk successful at making appointments and coordinating patient transports. Skilled planner, problem-solver and relationship-builder with multiple years of related experience. Excellent understanding of medical terminology. Excellent problem-solving skills and sound judgment. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Work History

Unit Clerk

Mission Hospital ; Neuro Science
Asheville, NC
1/1/2000 - 1/1/2001
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Coordinated supply replenishment to meet expected unit demands.
  • Prepared discharge summaries following completion of a patient's stay in the facility.
  • Arranged hospital admissions for patients as required.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained confidentiality of all patient information.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Coordinated internal and external patient transportation.
  • Provided support to physicians and nursing staff with administrative tasks.
  • Communicated with patients with compassion while keeping medical information private.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Scheduled and confirmed patient appointments and consultations.
  • Prepared charts for outpatient and inpatient services.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Assisted in maintaining inventory levels of medical supplies in assigned areas.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Acted as liaison between patients and family members and healthcare providers.
  • Performed data entry into an electronic health record system.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Interviewed patients to complete case histories and intake forms.
  • Greeted patients, answered phone calls, and provided general information to visitors.
  • Compiled and coded patient information or data in appropriate computer system.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Assisted in the preparation of patient charts and medical records.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Processed invoices related to patient care costs such as lab work or medications.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Organized and maintained filing systems for patient records.
  • Ordered and maintained supply inventory for medical office.
  • Ordered office supplies, equipment, and other materials as needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Organized and maintained accurate and up-to-date medical records for patient documentation and reference.
  • Facilitated smooth patient admissions process by gathering necessary information and completing required paperwork.

Unit Clerk

Naples Community Hospital ; Neuro Science ICU
Naples, FL
1/1/2001 - 1/1/2002
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Coordinated supply replenishment to meet expected unit demands.
  • Prepared discharge summaries following completion of a patient's stay in the facility.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained confidentiality of all patient information.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Coordinated internal and external patient transportation.
  • Provided support to physicians and nursing staff with administrative tasks.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled and confirmed patient appointments and consultations.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Prepared charts for outpatient and inpatient services.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Assisted in maintaining inventory levels of medical supplies in assigned areas.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Documented vitals and added lab results into patient charts.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Acted as liaison between patients and family members and healthcare providers.
  • Performed data entry into an electronic health record system.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Interviewed patients to complete case histories and intake forms.
  • Greeted patients, answered phone calls, and provided general information to visitors.
  • Compiled and coded patient information or data in appropriate computer system.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Assisted in the preparation of patient charts and medical records.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Organized and maintained filing systems for patient records.
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
  • Ordered and maintained supply inventory for medical office.
  • Ordered office supplies, equipment, and other materials as needed.
  • Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Delivered products to customer locations on time.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support ans assistance to the nurse team during examinations, treatments, and procedures.
  • Maintained accurate and up-to-date medical records, ensuring confidentiality and compliance with regulations.

Unit Clerk

Mission Hospital ; Neuro Science
Asheville, NC
1/1/2002 - 1/1/2003
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Coordinated supply replenishment to meet expected unit demands.
  • Prepared discharge summaries following completion of a patient's stay in the facility.
  • Arranged hospital admissions for patients as required.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scanned documents into computer databases for storage purposes.
  • Maintained confidentiality of all patient information.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Coordinated internal and external patient transportation.
  • Provided support to physicians and nursing staff with administrative tasks.
  • Communicated with patients with compassion while keeping medical information private.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Scheduled and confirmed patient appointments and consultations.
  • Prepared charts for outpatient and inpatient services.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Assisted in maintaining inventory levels of medical supplies in assigned areas.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Documented vitals and added lab results into patient charts.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Acted as liaison between patients and family members and healthcare providers.
  • Performed data entry into an electronic health record system.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Interviewed patients to complete case histories and intake forms.
  • Greeted patients, answered phone calls, and provided general information to visitors.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Assisted in the preparation of patient charts and medical records.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Organized and maintained filing systems for patient records.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
  • Ordered and maintained supply inventory for medical office.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Ordered office supplies, equipment, and other materials as needed.
  • Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Coordinated timely delivery of test results to healthcare providers, ensuring effective patient care.
  • Maintained organized and up-to-date patient records, ensuring confidentiality and accuracy.
  • Updated patient information in electronic databases.
  • Assisted with admissions process, ensuring smooth and timely check-in for patients.

Unit Clerk

St. Joseph's Hospital and Medical Center
Savannah, GA
1/1/2003 - 1/1/2004
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Coordinated supply replenishment to meet expected unit demands.
  • Prepared discharge summaries following completion of a patient's stay in the facility.
  • Arranged hospital admissions for patients as required.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Participated with health care team to deliver quality and customer-focused health care to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scanned documents into computer databases for storage purposes.
  • Maintained confidentiality of all patient information.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Coordinated internal and external patient transportation.
  • Provided support to physicians and nursing staff with administrative tasks.
  • Communicated with patients with compassion while keeping medical information private.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Scheduled and confirmed patient appointments and consultations.
  • Prepared charts for outpatient and inpatient services.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Assisted in maintaining inventory levels of medical supplies in assigned areas.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Documented vitals and added lab results into patient charts.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Acted as liaison between patients and family members and healthcare providers.
  • Performed data entry into an electronic health record system.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Interviewed patients to complete case histories and intake forms.
  • Greeted patients, answered phone calls, and provided general information to visitors.
  • Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
  • Compiled and coded patient information or data in appropriate computer system.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Assisted in the preparation of patient charts and medical records.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Organized and maintained filing systems for patient records.
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
  • Ordered and maintained supply inventory for medical office.
  • Ordered office supplies, equipment, and other materials as needed.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered many calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Efficiently entered all orders accurately into electronic health record system.
  • Effectively communicated with patients to ensure their understandimg of medical procedures and treatment plans as needed.

Intake Coordinator

Department of Health and Human Services
Knoxville, TN
1/1/2004 - 1/1/2005
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Met regularly with clients to review progress towards established goals and objectives.
  • Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
  • Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
  • Ensured compliance with relevant regulations pertaining to the provision of services.
  • Monitored client's activities while at the facility and documented any changes in behavior or attitude.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
  • Conducted comprehensive interviews with potential clients to determine eligibility for services.
  • Adhered to confidentiality guidelines when handling sensitive information about clients.
  • Provided information and resources to individuals, families, and groups seeking assistance.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Maintained accurate records of client intakes in electronic database system.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Assisted with completing and submitting various forms for clients.
  • Processed applications and ensured all required documents were submitted.
  • Determined eligibility of individuals by reviewing documentation and conducting evaluations.

Lab Clerk

Mission / St. Josephs Hospital
Asheville, NC
1/1/2005 - 1/1/2007
  • Cleaned and prepared lab equipment for solutions, specimens and samples.
  • Responded promptly to inquiries regarding lab services or results from patients or providers.
  • Managed specimen collection from multiple sources including hospitals, clinics.
  • Processed hematology and chemistry samples.
  • Verified patient's identity and collected pertinent medical information.
  • Kept accurate documentation of all laboratory tests performed and results obtained.
  • Processed samples for further testing or shipment to outside laboratories.
  • Followed safety protocols when handling hazardous materials or chemicals.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Reviewed patient records for missing or inaccurate data prior to filing them away.
  • Monitored inventory of laboratory supplies and restocked when necessary.
  • Provided technical support to staff members and other departments.
  • Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
  • Maintained a clean and safe work environment by adhering to safety protocols.
  • Maintained log books detailing daily operations within the lab environment.
  • Participated in extra training and courses to refine and improve upon industry knowledge.
  • Performed data entry into laboratory information system.
  • Supervised supplies in inventory and notified supervisor of low stock levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered many calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collected samples in a sterile and efficient manner to ensure accurate test results.

Education

GED -

AC Reynold High
Asheville, NC

Skills

  • Faxing Orders
  • Unit Administrative Support
  • Medical Forms
  • Reception Management
  • Transfer Coordination
  • Records Scanning
  • Replenishing Inventory
  • Chart Updating
  • Arranging Discharges
  • Supply Restocking
  • Multi-Line Phone System
  • Documentation Skills
  • Medical Terminology
  • Electronic Charting
  • Supply Requisition
  • Data Entry
  • Referral Verification
  • Documentation Review
  • Patient Scheduling
  • Preparing Treatment Rooms
  • Flexible Schedule
  • Medical Charting
  • Customer Service
  • Medical Records Verification
  • Administrative Support
  • Supply Ordering
  • Documentation and Recordkeeping
  • Time Management
  • Patient Database Maintenance
  • Computer Proficiency
  • Data Management
  • Calendar and Appointment Management
  • Clerical Support
  • Scheduling Tests and Procedures
  • HIPAA Compliance
  • Medical Report Preparation
  • Critical Thinking
  • Organization and Time Management
  • Relationship Building
  • Pharmacy Correspondence
  • Appointment Setting
  • Patient Referral
  • Patient Interviews
  • Office Reception
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Problem-Solving
  • Clinical Support
  • Patient Interviewing
  • Office Coordination
  • Appointment Scheduling
  • Patient Health Information Access
  • Taking Client Histories
  • Fast Learner

Timeline

Unit Clerk

Mission Hospital ; Neuro Science
1/1/2000 - 1/1/2001

Unit Clerk

Naples Community Hospital ; Neuro Science ICU
1/1/2001 - 1/1/2002

Unit Clerk

Mission Hospital ; Neuro Science
1/1/2002 - 1/1/2003

Unit Clerk

St. Joseph's Hospital and Medical Center
1/1/2003 - 1/1/2004

Intake Coordinator

Department of Health and Human Services
1/1/2004 - 1/1/2005

Lab Clerk

Mission / St. Josephs Hospital
1/1/2005 - 1/1/2007

GED -

AC Reynold High

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Jamie Craig Quimby