Jamie Crawford
LeRoy,NY
Summary
Dynamic professional with extensive experience in customer service and employee training. Proven track record in enhancing team performance and streamlining operations, resulting in improved productivity. Skilled in cash handling and team leadership, fostering a collaborative environment while ensuring compliance with safety standards. Committed to delivering exceptional service and operational excellence.
Overview
10
10
years of professional experience
Work History
Crew Trainer
McDonald's
01.2023 - 05.2023
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations through regular team training sessions.
- Mentored staff to enhance performance, fostering a collaborative work environment.
- Streamlined training processes, improving knowledge retention among crew members.
- Provided ongoing support to team members, addressing challenges and enhancing productivity.
Produce Associate
Wegmans Supermarket
07.2017 - 07.2022
- Coordinated daily produce operations to ensure optimal freshness and quality.
- Trained new associates on safe handling and stocking procedures for produce items.
- Monitored inventory levels, minimizing waste through effective stock rotation practices.
- Implemented efficient display techniques to enhance product visibility and sales.
- Assisted in maintaining cleanliness and organization of produce department.
- Managed inventory of fresh produce, ensuring optimal stock levels and product quality.
- Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
- Demonstrated flexibility by adapting to changing seasonal demands or store promotions, effectively managing fluctuations in workloads or responsibilities.
- Received positive customer feedback for friendly service, attentiveness to needs, and expertise in answering questions related to fruit/vegetable products or their uses in various recipescuisines.
- Reduced shrinkage rates by diligently monitoring inventory levels and promptly addressing discrepancies or loss prevention concerns.
- Collaborated with team members to ensure efficient inventory management and restocking of fresh produce items.
- Enhanced teamwork within the department by actively participating in staff meetings, offering constructive feedback, and supporting colleagues during peak periods or absences.
- Assisted in training new Fresh Produce Associates on proper handling techniques, safety protocols, and company-specific procedures.
- Provided input on product ordering decisions based on customer feedback and observed shopping patterns.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Kept tidy and organized area to comply with cleanliness standards.
Part Time Assistant Manager
Dollar Tree
01.2017 - 04.2017
- Supervised daily operations to ensure efficient store performance and excellent customer service.
- Trained and mentored team members on merchandising standards and sales techniques.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Developed scheduling strategies to maximize employee productivity during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Crew Member Shift Manager
McDonald's
03.2013 - 06.2015
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Developed schedules to ensure optimal staffing levels during peak hours, maintaining operational flow.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Worked closely with upper management on various projects aimed at enhancing profitability or improving overall efficiency.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Monitored labor costs by optimizing staff scheduling based on anticipated business levels, leading to better overall cost management.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
Education
No Degree - Theater Arts And Biology
Genesee Community College
Batavia, NYBiblical Overview - Theology
Word of Life Bible Institute
Jeju Island, South Korea08-2023
High School Diploma -
Homeschooled
Mount Morris, NY06-2015
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Office administration
Timeline
Crew Trainer
McDonald's
01.2023 - 05.2023
Produce Associate
Wegmans Supermarket
07.2017 - 07.2022
Part Time Assistant Manager
Dollar Tree
01.2017 - 04.2017
Crew Member Shift Manager
McDonald's
03.2013 - 06.2015
No Degree - Theater Arts And Biology
Genesee Community College
Biblical Overview - Theology
Word of Life Bible Institute
High School Diploma -
Homeschooled