Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Jamie Dru Ward

Amarillo,US

Summary

Dedicated professional, skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and eager to contribute through hard work, attention to detail and excellent skills. . Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Onboarding Coordinator

Warren Equipment
Amarillo, TX
09.2021 - Current
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes.
  • Oversaw HR needs for numerous-employee operations across multiple locations.
  • Acted as staff member advocate, encouraging and supporting employees and managers to identify and resolve conflicts.

Elementary Campus Health Clerk/Attendance Clerk

Amarillo ISD
Amarillo, TX
08.2021 - 09.2021
  • Assist nurse in all aspects of running health room
  • Treated sick patients
  • Providing excellent care
  • Administering medications
  • Utilizing all safety and sanitary precautions set up by district protocol
  • Entering daily absences for students
  • Coding correctly as per TEA guidelines.
  • Created, faxed and filed healthcare records for office personnel.
  • Prepared outgoing correspondences and responded to telephone inquiries promptly.
  • Entered data and verified completeness and accuracy.
  • Supported staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Organized patient files and streamlined operations to improve efficiency.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged patients.

Supervisor

Stay At Home Mom
Amarillo, TX
09.2020 - 08.2021
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Elementary Campus Secretary

Amarillo Independent School District
Amarillo, TX
09.2017 - 09.2020
  • Positively Outrageous Customer service provided both written and verbal.
  • Manage and execute all ordering campus wide, using purchase card, creating vouchers or utilizing purchase orders.
  • Keep up to date log of all purchases and perform monthly reconciliation and submit sales tax reports.
  • Maintains all office supplies.
  • Communicate with multiple vendors.
  • Create and control multiple detailed budgets with multiple accounts.
  • Keep precise records of all transactions.
  • Enter and file all training, invoices, requisitions, vouchers and credit card orders.
  • Research discrepancies as needed
  • Prepare accounts’ deposits accurately
  • Reconcile accounts monthly
  • Assist in developing and reviewing and spending yearly budget
  • Research past budgets and spending habits
  • Compile monthly payroll for staff
  • Record all absences to ensure accuracy when running payroll reports
  • Keep concise records on all staff, tutors, volunteers and substitutes
  • Create individualized reports on tutor and substitute budgets and stipends
  • Coordinate and document all personnel information on new hires and update any staff changes
  • Update and maintain all job positions, room numbers and sections for entire school
  • First point of contact for leave, FMLA, workers’ comp, disability, benefits and other accommodations for staff.
  • Wrote and proofread error-free letters, memos and other business correspondence.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Managed multiple calendars to strategically coordinate meetings, appointments and events.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itineraries.
  • Developed record keeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Found new sources for office supplies and closely monitored inventory use to cut costs.

Financial Clerk

Amarillo Independent School District
Amarillo, TX
08.2015 - 09.2017
  • Accounts payable and Account receivable
  • Worked with vendors to ensure payment of services.
  • Managing activity fund with over 60 accounts.
  • Monthly reconciliation and reports, including disbursements, payment authorizations, and setting up new funds if needed.
  • Verifying all documentation, reports, receipts, deposits are in compliance for yearly audit.
  • Trained new staff in processes and procedures for financial accounts, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments daily.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Examined financial statements and records to collect important details and verify calculations.
  • Monitored transactions to identify signs of fraud.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Prepared bank deposits by compiling data from staff and students, verifying and balancing receipts and sending payment to banks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Supervisor

Stay Home Parent
Amarillo, TX
12.2014 - 08.2015
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized areas for safety.
  • Analyzed breakdowns using various troubleshooting methods.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

Dispatcher/Call Center Customer Service Representative

AMATechtel
Amarillo, TX
02.2010 - 12.2014
  • 40+ hours
  • Responsible for scheduling and dispatching drivers.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered high volume calls in call center on multi-line phone system
  • Problem solved various issues for customers over phone
  • Encountered irate customers, defuse situation and satisfy customer on daily basis
  • Accept accounts receivables, make payment adjustments to accounts, and perform collection calls each day
  • Was assigned high end users for all their account needs
  • Ensure techs get to jobs on time and in safe manner, while making sure emergency situations are handled with ease and safety.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion and access to services.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.

Document Runner

Chicago
Amarillo, TX
02.2009 - 02.2010
  • Responsible for delivering highly important documents and large amounts of money to Banks, Lawyers, Doctors, Real Estate Offices and other professionals.
  • Filing, answering phones and making daily bank deposits
  • Driving safely and adhering to all laws.
  • Maintained accurate logs of all deliveries and trips.
  • Directly interacted with customers at each location to build loyalty.
  • Delivered both postal and interdepartmental mail to employees after sorting tasks were completed.

Flight Attendant

Southwest Airlines
Chicago, IL
01.2000 - 01.2008
  • Varied Hours/On call
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Relayed updates and information to passengers after confirming key details with pilot and ground ops.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

High School Diploma -

Amarillo College
Amarillo, TX
2010

West Texas A&M University
Canyon, TX
1998

High School Diploma -

River Road High School
Amarillo, TX
1997

Skills

  • In-Person and Telephone Interviewing
  • Multi-task and Problem Solve
  • Maintain Focus Under Pressure
  • Transfer Coordination
  • Networking and Partnership Development
  • Employment Data Tracking
  • Administrative Support
  • Human Resources Management Systems
  • Candidate Searching
  • Procedures Compliance
  • Work Complaint Handling
  • Applicant Qualification
  • Employment Record keeping
  • On-boarding New Employees
  • Interpersonal Communication Skills
  • Large-Scale Events Planning
  • Microsoft Excel
  • Technical Diagnostics
  • Office Operations
  • Status Updates
  • Policy Interpretation
  • Employee Time sheet Processing
  • Employee Hiring
  • Leave of Absence Transitions
  • Employee Orientation
  • Performance Improvement
  • Client Correspondence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Don’t believe everything you think.
Byron Katie

Timeline

Onboarding Coordinator

Warren Equipment
09.2021 - Current

Elementary Campus Health Clerk/Attendance Clerk

Amarillo ISD
08.2021 - 09.2021

Supervisor

Stay At Home Mom
09.2020 - 08.2021

Elementary Campus Secretary

Amarillo Independent School District
09.2017 - 09.2020

Financial Clerk

Amarillo Independent School District
08.2015 - 09.2017

Supervisor

Stay Home Parent
12.2014 - 08.2015

Dispatcher/Call Center Customer Service Representative

AMATechtel
02.2010 - 12.2014

Document Runner

Chicago
02.2009 - 02.2010

Flight Attendant

Southwest Airlines
01.2000 - 01.2008

High School Diploma -

Amarillo College

West Texas A&M University

High School Diploma -

River Road High School

Similar Profiles

CREATE PROFILE
Jamie Dru Ward