Nykael Canty
Baltimore,MD
Summary
Customer service and patient care professional with a track record of providing top-notch client support while improving operational processes. Known for exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
CRP
Molina Healthcare
05.2023 - 10.2023
- Assigned cases based on Medicaid and Medicare eligibility
- Conducted initial review of all care requests to determine if they meet criteria for approval or denial.
- Compiled data from multiple sources to assess patient's health needs and eligibility for services.
- Reviewed medical records to ensure compliance with state and federal regulations.
Clinical Assistant
Kennedy Krieger Institute
Baltimore, MD
12.2022 - 05.2023
- Coordinate care requirements for patients
- Consistently gathered data for trigger identification and solution formulation
- Assisted in the preparation of patients for examinations and treatments.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
FC Associate 1
Amazon
Anne Arundel County, MD
08.2021 - 02.2022
- Arranged shipments efficiently
- Ensured seamless transition of packages between air and ground transportation
- Operated pallet jack to transport goods
Target Tech
MarketSource/Target Mobile
Baltimore, MD
11.2019 - 01.2020
- Initiate phone activation
- Facilitated sales of electronic merchandise
- Process payments using cash and credit cards.
General Service Intern
Johns Hopkins Health System
Baltimore, MD
02.2019 - 05.2019
- Facilitated operations within General Services department
- Managed workload effectively to align with department objectives
- Maintain exceptional standards in medical care environments
Associate Team Lead
H&r Block
Baltimore, MD
04.2017 - 12.2018
- Greeted clients and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Early Childhood Education -
Baltimore City Community College
05.2018
General Studies -
New Town High School
06.2015
Skills
- Professional Communication Skills
- Effective Time Management
- Proficient in Computer Applications
- Client Relations
- Effective Organization Skills
- Patient Record Management
- Remote Work Support
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
CRP
Molina Healthcare
05.2023 - 10.2023
Clinical Assistant
Kennedy Krieger Institute
12.2022 - 05.2023
FC Associate 1
Amazon
08.2021 - 02.2022
Target Tech
MarketSource/Target Mobile
11.2019 - 01.2020
General Service Intern
Johns Hopkins Health System
02.2019 - 05.2019
Associate Team Lead
H&r Block
04.2017 - 12.2018
Early Childhood Education -
Baltimore City Community College
General Studies -
New Town High School
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